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I know how NOT TO USE ASZ.

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I know how NOT TO USE ASZ.

My complaint is, AFTER A DECADE OF ANNUAL UPGRADES, you still can't provide a better way for us to use ASZ.

You can't look at the sizes of the source and destination drives, and make some basic assumption (like 5% of incremental change in drive C for Windows 10 for typical users, or 15% to be safe), suggest user a scheme (like 1xfull, 6x incremental, and no more than 4 full sets)???

And if the ASZ is full, what can your software do? Consolidating all increments into a full? Or delete all backups in ASZ?

When ASZ is full, after I revise the backup settings (to,say, allow no more than 1 full set from 4), and execute the backup, shouldn't your software first attempt to delete the oldest 3 sets so as to make room for the backup to work?

OR JUST GIVE IT A NEW SKIN EVERY YEAR AND ASK FOR MORE UPGRADE MONEY??

-----Original Message-----
From: Rohith S [mailto:customerservice@acronis.com]
Sent: Monday, January 15, 2018 12:31 PM
To: Derek xxx <xxxxxxxxxx>
Subject: [03245110] ASZ [ ref:_00D30Zcb._500501227iA:ref ]

 

*** Please do not change the subject line of this email; otherwise, your response will not be received. ***

Hello Derek,

Thank you for contacting Acronis Customer Central. My name is Rohith. This is a follow-up email post the chat conversation we had earlier.

You had contacted us as you were facing issues while using Acronis secure zone as it fills up using Acronis True Image 2018.

During the chat conversation we informed you to create a normal backup to a partition as it is space concerned.

If you are facing any issues while backing up the data using Acronis True Image 2018. please collect the following information and upload to our FTP link to investigate the issue further: 

1. Capture a photo of the error message (if any)

https://kb.acronis.com/content/6377

2. Acronis system report:

https://kb.acronis.com/content/58820

3. Process monitor log:

https://kb.acronis.com/content/2295

Link to the FTP account:                

KB article on how to upload files:              http://kb.acronis.com/content/5991

                 

Direct upload/download link (for FTP clients):     

Username           vufpymv3hw

Password:           ehingadhee

I would appreciate if you could confirm that the shared solution resolved the issue in your reply to this email. Feel free to get back to us should you have any further questions. We are available 24*7. The case number for your future reference is 03245110.

I look forward to your response.

--

Best regards,
Rohith S
Support Engineer
Acronis Customer Central

For common issues with known solutions please refer to our Knowledge Base at https://kb.acronis.com/acronis-true-image-2018

If you have any additional feedback, please send it to managers@acronis.com

Acronis International GmbH
Rheinweg 9
8200 Schaffhausen
Switzerland
ref:_00D30Zcb._500501227iA:ref

0 Users found this helpful

Derek, sorry that you have discovered many of the limitations of using the ASZ!

I made the decision to not use ASZ some years ago for similar reasons and have not regretted doing so.

I have since created my own separate partition to hold my backups.  This has the advantage of being an NTFS partition rather than FAT32 without the limitations of file size that FAT32 brings, plus I also have full control of file naming etc. 

For protection, you can use the encryption methods provided for your backup task via the Password option, plus all the normal automatic cleanup options apply. 

Like Steve I no longer use ASZ - have not used it since version 10 (I think). Backing up to the same HDD is high risk, if the disk fails you loose your backup. Installing a second HDD is the best solution, or if you have a notebook, then using a USB HDD drive (preferably USB 3 or 3.1) for backups.

Ian

It's not terribly unusual for a vendor to produce a feature that initially looks promising but is eventually proven to be of little use.  It's also not unusual for the vendor to remove the feature even though some customers use it.  ASZ has not proven its usefulness.  Acronis is probably not allocating many resources to enhancing ASZ but they haven't pulled it out from under those that use it.

Is there something you are doing with ASZ that cannot be as easily done by creating and using partitions outside of an Acronis product?