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Problem with restoring files from .TIB from ATI 2018 Build 10640

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Hello there, i'm having trouble with opening .tib file created by ATI 2018 Build 10640. I have tried all the solution found on the forum, and none of them work. First when i try to open the file by double clicking on it it gives me this error: ScreenShot022.jpg 
When i try to add an existing backup returns this one:  ScreenShot024.jpg

I tried to search the forums for this error 0x01010005..... but there's nothing about it. 
The next step that i tried is mounting the .tib file but then this one occurs: ScreenShot025.jpg

Trying to validate the backup result in: 

ScreenShot026.jpg

I'm running out of ideas and don't know what can i do to restore my files. Any solution to the problem ?

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Ivan, welcome to these User Forums.

If your backup .tib file is truly corrupted, then I am not aware of any method of recovering data from it?

What type of backup is this?  Is it a Disk & Partition backup, or is it a Files & Folders backup?
Do you have access to the computer where this backup was created, and if so, can you access the log file for the backup task that created the backup file?

You can use the MVP Log Viewer tool (available via the Community Tools link in my signature) to access the log files more easily, then try looking for files from the date/time that the file was created.

If you have any other computers with ATI installed, try opening the .tib on those to see if you get the same error message about it being corrupted.

Try running CHKDSK /R for the drive where the .tib file is stored.

Hello Steve and thank for your reply. I have 2 hard drives on my Dell Inspiron n5110. The one that is SSD Samsung 850 Evo 128gb runs the windows and the other one is Toshiba which i made a backup of the folders there, so it it a File & Folder backup. I have another PC where i can try to copy the .tib file and install Acronis on it, but i'm 99% sure the result will be the same. I don't know where is the log file for the back up, if you can navigate me i will copy it for you.

Ivan, all the log files for backup tasks are found at C:\Program Data\Acronis\TrueImageHome\Logs\ti_demon but you would find it a lot easier if you use the MVP Log Viewer Tool as this will also format the log data for you and make it more readable.

Note: you may need to change the Explore file & folder view options to show hidden / system files if you do not see the above folder path.

Another way to check your problem .tib file would be to boot from the Acronis Rescue media and try to open it from there in the Recovery view.

Hello Steve, i run the CHKDSK /R and there's no difference, the hdd was really bad when i created the backup. With more than 3600 bad sectors, but it didn't make any problems using it. I download the MVP log viewer but there's no log files to view. I tried reinstalling the ATI, but nothing changed. I think the only way is to deliver the hdd to some restore data company and pay to extract the information. What do you think about that and which one do you think could do the work and is it worthy ?

 

ScreenShot027.jpg

Ivan, please see forum topic: Recovery of corrupted TIB files containing important data - who may be able to help you recover some of your data?