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Disk (Image) backup nor restoring incrementals

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So I utilized Acronis to create a disk(image) backup of my laptops drive on 2/11/19. Since then there have been 5 incremental backups.

I had a hard drive crash. Obtained replacement drive formated the drive, utilized the Acronis Rescue Media and selected the image backup. When is completed successfully, I discovered that it only restored the disk to the 2/11/19 status and the incremental data was not restored.

I have tried to restore form the incrementals and I get and error message "Unable to lock the disk boot your computer from a linux-based bootable media, and then try again,

I have contacted support and have heard nothing back. I was nor impressed with support when I originally installed product and had to resolve the issues myself.

How to I restore the incremental data files?

I also have backups of the complete disk (not an Image) and of my document directory. But I would like to restore the complete system as updates new programs etc have been installed since 2/11/19.

 

Thanks

Bill

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Bill, welcome to these public User Forums.

The correct way to recover your Incremental backup image is to select the most recent file when doing the recovery, this will then walk the version chain and restore the data from all the files in that chain.

The locked disk issue is normally caused by not doing a full shutdown due to having Windows Fast Start enabled where the computer goes into a hybrid sleep state instead of shutting down.  You can force a full shutdown by pressing / holding the Shift key while clicking on Shutdown.

Thanks Steve.  I reviewed the log file and dispite saying the recovery was successful, there was a number of errors including some bad sector info. Therefore I reformated the new drive again and started the process over. Looks like it included the incrementals this time.

Still has some error messages in the log file:

Disk has invalid BIOS number

Failed to detect GRUB activator

An invalid sector size

Running another chkdsk on drive right now.

Its possible when I selected the recovery file that I just selected the higher level backup description without going down and selecting the most recent incremental.

Still have some more recovery to do as the disk image incremental did not run prior to the drive failure, but I do have full drive copies and copies of my documents directory. Should be able to restore close to the point of failure.

Thanks again