Trying to move a license
I have followed all the instructions given in the help files and still cannot activate on my new PC. I am trying to deactivate a license within my account on an old PC, but do not see a way to do that. When the new PC tells me to activate, it will not activate the new one. I also have a 5 license pack, with now installs on 4 computers plus the new one..I uninstalled the software from my old retired laptop. How do I get the new one to activate?


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"which should then give you a method of moving the license if you no longer have any spare licenses left."
Unfortunately I follow the instructions but continue to get an error message, and not a method of moving the license when I select "Move license from another computer."
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What actual error message are you getting here Michael?
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It is this. I have tried turning off firewall. I have a perfectly good internet connection, so I know it's not that.
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Ok, then are you using a VPN or Proxy in your network connection?
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Please see KB 61171: Acronis True Image 2019: how to activate the license - which has information on the different methods available for activating the product and troubleshooting issues that may arise. You may need to use the offline activation method if all else fails!
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Thanks, I will try the offline method although it's not clear how this could work for a 5 license package.
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