Error Message: Back up can not be started. Plug in the external Drive...
I am getting the following error:
"Backup can not be started. Plugin the external Drive containing the files for this back up."
The disk is plugged in, and can be accessed by file explorer and other programs.
Please help resolve


- Accedi per poter commentare

I had the same problem, and the only fix I could find was put the USB drive into the same USB port it was in when it was set up to backup initially.
is my tale of woe. Might be worth reading and seeing you have any differences. A lot of things were tried, and only putting the drive back on the port fixed it.
I suspect somewhere that USB port number is saved, either in Windows or ATI2020, never figured it out?
- Accedi per poter commentare

There should be no issue with changing USB ports or even changing drive letters for a backup drive provided that the drive partition GUID does not change, as this is what ATI uses to track the correct drive associated with a backup task.
If the drive partition GUID has not changed, then if the drive is not being recognised, this would suggest an issue with either the internal Acronis database that tracks where files are stored for tasks, or else the underlying script .tib.tis file that also stores volume labels for the task and drive.
- Accedi per poter commentare

Steve, I'm working fine now. Just have to keep the drive where it was.
You could be correct with an internal data for the drive (probably by letter, never tried changing the letter). Even creating a new backup task wouldn't work.
It works now so I can live with this.
- Accedi per poter commentare