Can not choose my Local Cloud Data Center
Hope someone can give me some advice.
Recently signed up to cloud storage to backup my main drive
According to the Cyber Cloud data centers map, there is a London location, but the closest I can connect to is the one in France, London is not listed in list of DCs I can select.
Also when I start backup, the online dashboard keeps giving a connection error. even though I have 250mb upload speed, which from the looks of it not being utilised for the back up.


- Accedi per poter commentare

I've tried as you suggested, and what I found was this
EU1 I can't download the check program
EU2 seems to be best choice as the check is immediate
EU3 has considerable time lag between connections
But what's odd, following the instruction to figure out which Cloud Storage I'm connected to.
Has told I'm connected to EU4 which in not listed in the collection of check programs.
https://eu4-cloud.acronis.com/
Is there way to find what location EU1-4 correspond to.
- Accedi per poter commentare

Mohammed, as far as I understand, EU4 is the Dashboard server and is the server that I see for my own Cloud backups which are directed to the London server!
KB 4350: Acronis Backup to Cloud access ports and hostnames - has a list of most of the major data centres but also is missing EU4 for some reason!
If I look at the Backup Worker logs for my cloud backup tasks, it shows me that these are going to the EU3 London data centre.
14/02/2021 01:58:56:157 PM +00:00 2644 I00000000: Pid: 22308 >>> --id=1 --action=metainfo --agent="Acronis True Image 2021 25.6.1.35860 Win" --archive="/mobileV3/archive.tibx" --astor-host="cloud-fes-eu3.acronis.com:44445" --astor-
The data centre does not show as 'London' but as 'United Kingdom'.
- Accedi per poter commentare

Should mention, I have a 1TB drive and signed up to a 2TB storage subscription.
Unfortunately United Kingdom is not listed as one of the Data Centers I can use
And using the dashboard isn't an option for me, as I keep getting these errors
Plus, I can't access a list of data centers through the dash board
- Accedi per poter commentare

I am still seeing an option for the UK in my list of data centres for a new backup, though it does also default to France for reasons that baffle me, as my Acronis profile / account have always been set to the UK..!
I wonder if this is another 'benefit' of Brexit where having an .eu email address is dropping the UK off the list? But if so, then why include the non EU options for the USA etc...!
I would suggest raising this directly with Acronis as it is not something that users can resolve by ourselves!
- Accedi per poter commentare

I am seeing United Kingdom in my list of locations; my default is correct - that is Australia. Available locations appeared immediately. Not sure that it gets us anywhere.
Ian
- Accedi per poter commentare

Thanks you info.
- Accedi per poter commentare

I recently sent in a ticket regarding this. hopefully I'll get a reply soon
- Accedi per poter commentare

I'm happy to report that Acronis added the missing UK data center as my default.
- Accedi per poter commentare

Good to hear Mohammed!
- Accedi per poter commentare