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Problem restoration

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hello

I have a problem when I want to do a restoration, the system remains on "PREPARATION OF THE RESTAURATION" and blocks ...

With the 2020 version everything works, how to do.I tried both from windows as well as a USB stick.

here are the references from my computer

  Operating System: Windows 10 Professionnel 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                 Language: French (Regional Setting: French)
      System Manufacturer: Acer
             System Model: Aspire M1900
                     BIOS: Default System BIOS (type: BIOS)
                Processor: Pentium(R) Dual-Core  CPU      E5800  @ 3.20GHz (2 CPUs), ~3.2GHz
                   Memory: 4096MB RAM
      Available OS Memory: 4096MB RAM
                Page File: 3985MB used, 1453MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0546 64bit Unicode
 

thank you for your help

0 Users found this helpful

Nicolas, sorry but more information is needed here?

What are you trying to restore here?  Is this a Disk restore, or are you restoring Files & Folders?

Where are you restoring from?  From an internal drive, external drive or network location?

What is the size of the data being restored?

How long have you waited for the 'Preparing...' process to complete and move on?

When restoring any Windows OS disk drive, it is recommended to boot the PC from the Acronis Rescue Media (matching the BIOS boot mode used by the OS) instead of starting from the Windows ATI application and restarting into a temporary Linux restore environment.