Acronis True Image 9.1 Advanced Server Install failed with Error 112 can't create service

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Today, we needed to Update our TrueImage 9.1 Advanced Server to latest Build,
but the Installer finished with errors...

[CUSTOMACTION]: Args passed: -register;Acronis VSS Provider;C:\WINDOWS\system32\snapapivss.dll;VSS Provider
[CUSTOMACTION]: Parameters parsed:
[CUSTOMACTION]: -register
[CUSTOMACTION]: Acronis VSS Provider
[CUSTOMACTION]: C:\WINDOWS\system32\snapapivss.dll
[CUSTOMACTION]: VSS Provider
[CUSTOMACTION]: Registering mode detected..
[CUSTOMACTION]: Detecting MS Cluster...
[CUSTOMACTION]: - Cluster connection attempted. Exit code: -2147023143 [0x800706D9]
[CUSTOMACTION]: - This is not a cluster node
[CUSTOMACTION]: - Proceeding with normal installation...
[CUSTOMACTION]: - Application Acronis VSS Provider removed!
[CUSTOMACTION]: - Saving changes...
[CUSTOMACTION]: Done.
[CUSTOMACTION]: Dll unregistered with error code = 0
[CUSTOMACTION]: Done.
[CUSTOMACTION]: - Sleep for a second initially.
[CUSTOMACTION]: Creating a new COM+ application:
[CUSTOMACTION]: - Creating the catalog object
[CUSTOMACTION]: - Get the Applications collection
[CUSTOMACTION]: - Populate...
[CUSTOMACTION]: - Add new application object
[CUSTOMACTION]: - Set app name = Acronis VSS Provider
[CUSTOMACTION]: - Set app description = VSS Provider
[CUSTOMACTION]: - Set app access check = true
[CUSTOMACTION]: - Set encrypted COM communication = true
[CUSTOMACTION]: - Set secure references = true
[CUSTOMACTION]: - Set impersonation = false
[CUSTOMACTION]: - Save changes...
[CUSTOMACTION]: - Create Windows service running as Local System
[CUSTOMACTION]:
ERROR:
[CUSTOMACTION]: - Error code: -2147023824 [0x80070430]
[CUSTOMACTION]: - Exit code: 112
[CUSTOMACTION]: - Description:
[CUSTOMACTION]: - Source:
[CUSTOMACTION]: - Help file:
[CUSTOMACTION]: - Help context: 0
[CUSTOMACTION]: - COM+ Errors detected: (0)
[CUSTOMACTION]: - Create Windows service failed.
[CUSTOMACTION]: - Sleep for 3 seconds then try again..
[CUSTOMACTION]: - Create Windows service running as Local System
[CUSTOMACTION]:
ERROR:
[CUSTOMACTION]: - Error code: -2147023824 [0x80070430]
[CUSTOMACTION]: - Exit code: 112
[CUSTOMACTION]: - Description:
[CUSTOMACTION]: - Source:
[CUSTOMACTION]: - Help file:
[CUSTOMACTION]: - Help context: 0
[CUSTOMACTION]: - COM+ Errors detected: (0)

any Ideas?

Allegato Dimensione
acronis_log.txt 183.63 KB
Ven, 05/14/2010 - 16:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bernd!

Thank you for joining our community!

The key error is "COM+ Errors detected". Usually it means that COM+ System Application service is disabled.

Could you please kindly check the services? The following ones should be started: Volume Shadow Copy, COM+ System Application, Distributed Transaction Coordinator (Control Panel -> Administrative Tools -> Services).

Should the issue persist, please regather MSI log and Windows System Infotmation in addition. It will give us more information regarding the cause of the problem.

I would appreciate if you could kindly keep us posted regarding this question: I'd like to provide you with further assistance if required.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Ven, 05/14/2010 - 18:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 1

Hello Yana,

I have the problem at my new installed Windows 2008 R2 Server. The Services are started: Volume Shadow Copy, COM+ System Application, Distributed Transaction Coordinator.

I attached an MSI-Logfile below.

Can You help me to solve this Problem?

Dom, 10/31/2010 - 13:41