2010 Online Backup Error
Hello,
i bought and installed True Image Home 2010 today and tried to run a online backup (already bought 25GB Store). So far so good, now i can't run it, because of following error message:
EDIT: Even can't run any Backup..... what a piece of wonderful software. :(
Btw. i use Windows Vista HP SP2 64bit

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bodgy wrote:The jpg shows an error in the encryption module, have you altered any of your services even before installing 2010?
What archive options have you chosen, as you can't perform whole disk images, only files and folders.
No changes of my services... i also installed windows 1 month ago...
The only change what i made, was to encrypt the archive. If i try to start the backup, it change the status from idle to queue, but nothing happens.... Very frustrating.
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Is that Windows encryption such as bitlocker or the TI encryption?
Does it work if you don't encrypt it?
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bodgy wrote:Is that Windows encryption such as bitlocker or the TI encryption?
Does it work if you don't encrypt it?
I use acronis to enrycpt the image.
No, same with or without.
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I wonder if SP2 is the problem.
Do normal backups or images work correctly?
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bodgy wrote:I wonder if SP2 is the problem.
Do normal backups or images work correctly?
No, i can't do any backup. :( wonder how that is possible, 2009 was working fine...
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Check that all the Acronis services are enabled and running. A re-installation of TI might solve the problem.
Are there any errors showing in Windows Event Viewer?
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bodgy wrote:Check that all the Acronis services are enabled and running. A re-installation of TI might solve the problem.
Are there any errors showing in Windows Event Viewer?
I had 3 services running... i go ahead and uninstall it and wait for response from acronis support, if they can't fix the problem, i wan't my money back.
Where can i look exactly in the Windows Event Viewer?
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Thomas wrote:had 3 services running...
Is RPC service enabled and running, this is a Microsoft Service and if that isn't running TI won't work.
i go ahead and uninstall it and wait for response from acronis support
It might be worthwhile re-installing just to see if there was an installation problem.
Where can i look exactly in the Windows Event Viewer?
I've forgotten which OS you are using, if you using XP or Vista then right click on My Computer on the desktop, choose' Manage', and then select Windows Events. If using Vista or W7 choose Applications sub heading.
With W7 you can right click on the My Computer icon off the' Start' menu.
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Running Windows Vista SP2 64bit here...
There are 2 RPC Services, one of them is running...
I reinstalled Acronis now the third! time.... Same problem again. Can't do a online backup because of the error message what i get always (see first post).
EDIT: tried to run a one click backup, guess what.... yes, i get a error message.....
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What Firewall software are you using, has TI got clearance to run?
There can be problems with Symantec and Kapersky products.
Are the ports that OLB uses open for use.
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bodgy wrote:What Firewall software are you using, has TI got clearance to run?
There can be problems with Symantec and Kapersky products.
Are the ports that OLB uses open for use.
I Just use the Windows Firewall and F-Secure Antivirus 2010.
Looks like i am able to make a Backup of my Data like Pictures and Documents, still not able to make a Backup of my whole system.
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I'm pretty sure that OLB isn't designed to make complete disk images, only selected files and folders.
I haven't tried uploading a complete OS drive to the server, and I can't experiment as my account has been froze, even though it states I have access upto October I think.
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bodgy wrote:I'm pretty sure that OLB isn't designed to make complete disk images, only selected files and folders.
I haven't tried uploading a complete OS drive to the server, and I can't experiment as my account has been froze, even though it states I have access upto October I think.
Ok, some news.... installed windows new, so there is no way to blame windows, still can't make a OLB. I can do only a Backup to my external HD...
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Hello all,
Thank you for choosing Acronis Disk Backup Software.
Thomas, could you please let us investigate the situation and collect the following information?
Please do the following in order to collect the information:
- Download the file from here;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Also, please collect all screenshots you posted here. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.
Thank you.
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