ATI 2011 - Windows 7 64 bit - crashes with External Hard Drive with encrypted sector

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Whenever I plug in my external hard drive (which has a Drivecrypt encrypted sector) the program hangs and I get the 'Not Responding' message. I have installed ATI 2011 on a virtual machine running XP and it is fine with the external drive.

It seems to me that the software is buggy when it comes to Windows 7 64 bit.

Has anybody any suggestions?

Cheers

Mer, 06/01/2011 - 17:01
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Hello Ian!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will be glad to help you.

I have checked all our internal resources, and there are no known issues that would match your description. Thus the situation requires investigation.

Please gather the following data: 

  1. Acronis Info
  2. Procmon
  3. Userdump

submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 06/01/2011 - 17:16
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Hello Yana -

thanks for quick reply. I will do my best to get the information you mention

Ian

Mer, 06/01/2011 - 17:23