Can't backup while in Windows 7

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I have a Windows 7 64 bit Pro laptop and have installed True Image Home 2010. I can backup when I boot from the CD but it won't work while in Windows. The log does not show an error. It will tell me it completed but it does not create an image file. I did run as an Administrator also. Any ideas?

Lun, 07/19/2010 - 19:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Al!

Welcome to our Forum, it's nice to have you with us! I understand your concern and will be glad to help you!

Unfortunately due to the lack of diagnostic information it's hard to identify the exact cause of the issue. So this situation requires investigation. Could you please gather the following information? 

  1. Acronis Info from the problem machine
  2. Screenshot of the backup location
  3. Exact sequence of steps performed

After that please kindly submit a support request with the information attached and tell us the case number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 07/20/2010 - 13:20