change language

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Hello,
I'm for long time True Image (and Disk Director) user.
I always bought english versions of theses products.
Except on last november, the upgrade (True Image 2011 Home) I ordered (by error) was a french release.
So, at this moment, I said myself 'no matter, next time I'll take care of language before validation of order'.

Recently, I bought the True Image Pack Plus (I need to manage dynamic volumes on my windows 7 64bit machine ). And this is in english.
The problem is I cannot install it on TI 2011 french (PackPlus install procédure display something like 'no valid install of TI detected).

I have contacted (by the web site contact form) 1 week ago Acronis support asking the reimbursment of the wrong Pack Plus, after what I was planning to order the french Pack Plus.
First I have no answer of the support at his time.
Second, I'm now not sure Pack Plus exist in french.

So, I would like to ask Acronis to change my french TI2011 upgrade to english. I think it will be the simpler and the best.
Is it possible ?

Thanks and regards.
Edwige

I add that at this time I have not yet registered the TI2011 serial. may be I should have done it .

Mar, 04/05/2011 - 08:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Edwige,

Thank you for finding time to join us and share your concern, I will surely help you.

There are no problems with the changing the language version, all you need is the English installation file (it will accept the French key and you'll have the English version installed). I will send you the link to it ia PM in a minute. Let me know if you have any concerns, I'll guide you.

I've also checked our cases base, as the lack of response is not typical for support, and couldn't find any case submitted from your account. I assume you've opened a request from another e-mail address, and would highly appreciate if you could specify me the case number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 04/06/2011 - 15:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

Dear Yana,
I'm sorry but I have no trace of the message I sent via the following french support web page :
http://www.acronis.fr/contactsupport.html?t=14bebedf74955c10dc23a3E45

Many Thanks for the english installation file ; it's quite ok now !
Edwige

Mer, 04/06/2011 - 21:15