Hotfix from Microsoft may provide solution for some crashes

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Acronis True Image Home 2010 kept crashing with a blue screen of death when I tried to back up my computer (which makes the program somewhat less useful). I have a Windows 7 64-bit computer with 8 GB of RAM.

The bsod was caused by nvlddmkm.sys---a driver from NVidia.

Uninstalling True Image and installing Norton Ghost did not work--same problem.

Yesterday I found a solution---a new hotfix from Microsoft (see below). I installed it yesterday and Norton Ghost now works flawless and my computer has been stable (I have not yet tried reinstalling True Image).

Hopefully this helps others!

http://support.microsoft.com/kb/976972

============================
Consider the following scenario:

* You have a computer that is running Windows 7 or Windows Server 2008 R2.
* The computer has an NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset.
* The computer has at least 4GB of RAM.
* You try to copy data from the computer to an external USB storage device.

In this scenario, either of the following issues occurs:

* The computer stops responding.
* The copy operation stops.

Notes

* This issue may also occur when you are using USB devices other than storage devices.
* This issue may also occur if you perform other input/output (I/O) operations on the USB storage device. In this situation, the I/O operations fail.

Ven, 11/27/2009 - 13:22
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Frequent Poster
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Commenti: 843

Hello Bas,

Thank you very much for reporting this solution to us!

This situation has been caused by some drivers conflict. We haven't heard about such issues, but I will report it to the responsible person anyway.

I'm very glad that you were able to resolve the issue by yourself. Feel free to ask me if you have any additional questions.

Regards,

Mer, 12/30/2009 - 09:22
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