HP Laptop won't boot after installing ATIH 2009

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I've logged a support call re. this issue with no response yet.  Out of desperation, trying here.

Machine: HP DV6 1131ea laptop

OS:  Windows Vista Premium

Installed Acronis True Image Home 2009 on the laptop.  During installation (or was it straight after...?), it offered to carry out a system backup.  Opted to do that.  It then asked for a reboot.  After the reboot, it went into a non-graphical display and seemed to proceed with the back up.  After approximately 25 minutes or so, the screen went blank and disk activity seemed to have stopped.  I waited for another 5-7 minutes and seeing nothing happening, rebooted.  As the Acronis installtion CD happened to be in the drive, Acronis Recovery Manager started.  I didn't really want that.  Rebooted without the CD only to find that the laptop would now not boot  and came up with the error "No bootable device...insert bootable device and hit any key"

Is this a case of the MBR being overwritten by Acronis?  What is the safest way to recover from this problem? 

The laptop did not come with a Vista Installation CD and instead has a recovery partition.  However, I did manage to borrow a Vista CD from a friend in the hope it can help resolve this problem.  As of now, I have refrained from attempting any solution.  I am hoping I can get some support and guidance here.  Not having this laptop working is a serious disaster for me.  

Can someone please help?

Grateful thanks,

Lal

Lun, 09/28/2009 - 10:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 843

Hello Lal,

Thank you for choosing Acronis Disk Backup Software.

We are really sorry for the inconvenience you experienced to resolve this situation.

Yes, our software does rewrite MBR with its own code. And in your case MBR was rewritten incorrectly - that's why your PC fails to boot.

So first suggestion - please do not activate Startup Recovery manager on this particular laptop, it conflicts with your recovery partition. When you repair your system, please just create backup of C: partition (and others, if necessary) saving it to external drive. Use Standalone Version instead of Startup Recovery Manager.

Regarding the situation of corrupted MBR, please check this solution:

1. Put the Windows Vista installation disc in the CD\DVD disc drive, and then (re)start the computer;
2. Press a key when you are prompted;
3. Select language, time, currency, keyboard or input method, and then click Next;
4. Click Repair your computer;
5. Click the operating system that you want to repair, and then click Next;
6. In the System Recovery Options dialog box click Command Prompt;
7. Type the following:
Bootrec.exe /FixMbr
Bootrec.exe /FixBoot

If you want to completely rebuild Boot Configuration Data, then you should issue the following command:
Bootrec.exe /RebuildBcd
This command scans all disks for installations that are compatible with Windows Vista. Additionally, this option lets you select the installations that you want to add to the Boot Configuration Data store.

Please let us know the results.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Gio, 10/01/2009 - 09:50
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