Installation crashes Win8 Tablet (not Windows RT)
Trying to install eval version of 2013 on Acer Windows 8 tablet causes crash. System thread exception not handled (tdrpman.sys). Tried running as administrator but same result. This is a new Acer W510 tablet with Windows 8, Intel Atom processor, 16gb flash memory. Any suggestions?
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I have the same issue with my HP Envy X2. On installation it crashes with the error System thread exception not handled (tdrpman.sys)
This is with a clean boot environment as well.
My tablet also has an intel atom processor, with 2gb of ram and a 64 gb SSD. I wonder if there is a problem with Acronis and Intel Atom processors?
In any case, this is troublesome as the program crashes messily, requires a system restore to remove all the corrupt Registry files.
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I have exactly the same issue with an HP Envy X2.
Logged an issue with Acronis chat support- but no one at home.
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Previous versions of ACronis had a special edition for Intel Atom processors.
http://kb.acronis.com/content/15313
The system requirements of ATI 2013 do not specify whether Intel Atom are supported or not.
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Thanks Pat. Well it helps to have more information- but i'm looking for a refund now.
I need a backup utility that works right now.
I've logged a support ticket.
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same problem with dell latitude tablet with atom processor
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same problem with dell latitude tablet with atom processor
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Same Problem on Acer W510 today. Installation File - Download Version - seems to be older than half a year. Still no fix?
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I had exactly the same Problem with the Lenovo ThinkPad Tablet 2, also using an Intel Atom processor. I wonder whether there will be a solution? Does Acronis True Image 2014 solve the Problem?
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Hello Berthold,
sorry for the delay with answer.
According to our database the issue has been fixed in True Image 2013 by Acronis Update 1.
Thank you.
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