Missing directory in TI 2009 Home

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Hi. I have a specific directory C:\Photos that I would like to backup with other user data in the My Documents structure. Although it is selected to be included, it is not backed up when the task runs. I have attached a couple of images of my configuration. Im01 shows th configuration of the backup task. The second image shows the archive's content. C:\Photos is missing. As a workaround, I created a separate task to backup only this directory... I also looked at the script files and found that the script file does not have the directory C:\Photos in it... Still, what puzzles me is that when I edit the task, the directory is properly selected...
Any advice would help. I use ATIH2009 Build 3769 with Vista BlackBox (Ultimate/Intégrale).

Thanks and best regards.

Daniel.

Allegato Dimensione
Im01.JPG 102.21 KB
Im02.JPG 49.91 KB
Script01.txt 3.77 KB
Script02.txt 2.61 KB
Lun, 10/12/2009 - 18:15
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Hello Daniel,

Thank you for using Acronis Products

First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

If the issue persists update Acronis scheduler using the following KB article http://kb.acronis.com/content/1518

Then recreate schedule task and see if the issue persists. Please let us know the results.

Ven, 10/16/2009 - 12:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

Thanks for the hints. Here are my answers/comments:

- I have the latest build of the software (9769).

- I have tried the update recommended in the KB article. I recreated a task and added the C:\Photos directory. The directory was added and now it appears in the script (see Script3.txt). But when I ran the task, the Photos directory was not added to the archive (see archive.JPG). I then deleted the archive and started from scratch. You will see that the size of the new archive does not contain the C:\Photos directory although it is configured and present in the XML script...(see archive2.JPG I still have another task to backup my C:Photos directory as you can see in the other archives PhotosVideosxx.tib.

Thanks,

Daniel.

Allegato Dimensione
9174-85948.txt 3.03 KB
9174-85951.JPG 85.88 KB
9174-85954.JPG 58.53 KB
Ven, 11/06/2009 - 00:28