Nonstop Backup Turns Off
DearColin, I have attached the Acronis info report....is it enough ? if not, just let me know what shall i do to see the blue screen permanently: in fact, I see it very quickly. I guess that this is what happens:
I am backing up on a an external USB hard disk, and if I plug and unplug it one or two times, something happens like: high CPU level, non stop backup stops, and blue screen during normal backup.
Unfortunately I am not sure about this, because if I don't unplug the hard disk during the day, everything seems working normally....
After spending some time reading through this enormous tome, I thought I should add my thoughts on the whole situation.
I purchased TIH2010 a good three months ago and after some initial hiccups managed, with the help of Acronis support, to set up and run the backup strategy I required, namely a full system monthly, incremental weekly and the once excellent non-stop backup for continuous protection of my volatile data files.
Sadly, after updating the software to build 7046 the non-stop service refused to work, although all other strategies are still functioning perfectly. I have logged a support request with Acronis, merely asking for an estimated fix date as has been "promised" over and over again but I have as yet heard nothing.
I believe the most frustrating part of the excercise is, judging by the comments I have read, the apparent lack of urgency from the company and I have to add that after spending many years in technical support responsible for the smooth running of very large business machines for blue-chip companies, software suppliers have a duty of care to their customers.
Please, Acronis don't let a potentially excellent piece of software be derided merely for the lack of response and information.
My comment is in response to Richard Wood's comment above:
I received a private message from a product manager (I think that was his title) a few weeks ago. The main points in his message were that he (and others at Acronis) were surprised by the problems I was experiencing and that they have many, many, many users that are not having any problems with NSB and that it is just a very small number of us that are having troubles. I believe there was an offer to investigate further. But, I simply don't have the time/energy/interest to sink into this at this point. I've wasted enough of my life on this. So I've simply turned off NSB and continue to use TIH2010 as a basic, better-than-free backup program. I don't use the "Try and Decide" feature as that is a hornet's nest of it's own. And now I don't use NSB. It's too bad as those were the two most appealing features of the software when I decided to purchase it (actually, 3 copies of it). In hindsight, I never would have paid the $30-$40/copy (don't recall exactly what I paid) for the basic features that do work (for me).
For now I'm on the sidelines waiting to hear that the issues that I (and apparently only a handful of others) experienced with NSB have been resolved.
Maybe he says it's only a handful of people that have problems because so many have given up even trying or communicating. Though I'm the one who started this thread, I still haven't seen any resolution to the NSB. The only resolution I had was to an off-site backup problem with their on-line backup (that I will not renew when it expires--gong back to my old vendor). The NSB problem seems to be intractable. I don't think Acronis really knows or cares how many are having problems. They'll just let the software die a horrible death when people realize how bad the program (that used to be so good) has become.
Further to my post of yesterday, I have just received an email from Acronis stating that, and I quote:
"I regret to inform you that no new build will be released for Acronis True Image Home
2010, 7046 was the last build relesed. This is because we have launched the new version Acronis True Image Home 2011"
I am then advised to upgrade to TIH 2011.
I cannot think of anything else to say at this point.
Richard,
I will check, but Acronis I'm pretty sure, posted somewhere on the forum that they were considering issuing one last build of 2010 with the NSB fix in it.
Richard, Colin,
here is one of the posts:
http://forum.acronis.com/forum/4580?page=5#comment-41252
Richard, if this is the case, I want to have a free upgrade to 2011 from Acronis.
It cannot be the case that we do not have a working product.
I will send an email to them now.
Looks like it may be a good time for a ceo·ectomy.
Ce
Yes, I am aware of the various promises made during the course of this saga and have emailed back to that effect. Depending upon the response, it may then be neccessary to escalate the incident.
I also agree with your comment re. a free upgrade to 2011 - this would be the only moral solution if a fix is not going to be forthcoming for the 7046 build.
I have had a non working product for almost a year now. It is either time for a free upgrade or a lawsuit.
It is a shame, because I have used Acronis products for years and feel as if they don't care anymore.
Time for new management and a new support strategy. Using these forums and emailing support doesn't work.
This is definitely a weekend of nailing this annoying bug in NSB !!
Today I decided to attempt to get this running through a process of elimination, the first port of call (excuse the pun) was the USB external drive D, so I started a NSB initiation from my E partition of the internal disc (data) to the Vista C partition ... NSB created the Time Explorer Storage directory flawlessly and proceeded to do what it was supposed to. Restore tests completed normally and after many reboots both cold and hot I was unable to "break" the process.
Fired up with this success and after reading various forum notes on copying Time Explorer directories from one drive to another, I decided to switch everything over from C to the USB D drive - procedure I followed was: turn off NSB, copy TE directory from C to D, change strorage information in NSB from C to D, then restart NSB, finally deleting TE directory from C.
NSB located and recognised the TE directory on D drive with no problem and proceeded to back up as normal every 5 minutes.
I have since then performed exactly the same tests as when TE directory was on the C drive and again I'm unable to break it.
I realise that 24 hours is no solid testing time and it all could go horribly wrong, but logically it tells me that there is a fault in the NSB initiation program when attempting to access USB drives for storage.
All the above has been relayed to Acronis Support.
For information my setup is as follows: Toshiba A200 laptop - Windows Vista Home Premium - Internal HDD partitioned C and E - external Seagate 250gb USB drive - Acronis TIH 2010 build 7046. All my volatile data is on E drive.
I hope this may assist some of you but the fact remains that there are bugs in the NSB process which must be addressed and fixed - upgrading to 2011 is no way to keep your customer base happy.
This is the same annual dose of crap. With still bugs up the whazoo they crank out another version to feed the craving for more upgrade money and there is a ready supply of suckers willing to pay it to either 'have the latest and greatest' or they think to resolve their issues from the last version. This has been going on since the beginning for me-- version 6. And if you check out the history a new version comes cranking out every year without fail. The changes? More non-working features, always a new user interface to give you the impression they have made great progress and then it hits you-- same junk, different version. Only two things will stop the raping and pillaging-- massive loss in sales or a class action suit which will lead to a massive loss in sales.
If you are considering escalating ANYTHING save yourself the time. TI 2010 was my last upgrade. They will make about one oout of a thousand happy by giving them an upgrade. If you are considering ever buying TI again buy it through Amazon and then if it's another load of junk you WILL get your money back and you have the opportunity to tell the millions of Amazon customers about your experience. I was an idiot and upgrade through Acronis itself to save the couple bucks. I have spent several thousand of dollars at Amazon over the last seven years and am going to write a complaint about the product and the company and be right up front with them-- this one item I didn't buy from you-- but look at my buying history and I'm telling you this product is unstable and the service is crap. Might work, might not, but I have every receipt since my first version and I will refer their buyers to this forum and to the old one on Wilder's to read for themselves the customer service this one of their vendors give. If you've ever bought anything from Amazon I would suggest you at least bring them up to date on your state of 'happiness' with this company. Amazon picking up the phone maybe give them pause to 'adjust' their business plan and turn out a product where the features work before they release it-- not to use current customers as beta testers for their next version exactly 12 months later.
Gary,
I wasn't aware Non Stop Backup was in version 6.
NSB was just added in 2010 I believe -- you are certainly aware of that or your MVP tag is just a decoration-- or of course you were being sarcastic.
I was referring to ALL the major issues going back to version 6. There are always issues that interfere with the proper use of TI-- maybe even before version 6-- that just happens to be my first version. Acronis issues beta software and calls it release product. I beta tested TI for two versions-- the last one being TI9 and we were still reporting pain in the rear end issues when the next version was due out and that was that. It was released with the bugs and the beta was over. Go back to the Wilder's Security Forums where Acronis used to host this and you can see the years this has been going on.
Another issue in 2010 that still isn't resolved and has been going on for months and months is NSB putting 1 gig .data files into Windows/System 32 folder until your hard drive is totally jammed full and your machine freezes. The last release didn't fix that either. Online backup is crap-- I tried that in 2010 and had nothing but issues-- and that is all over the forum as well. I got a refund on that.
And just like has happened in the past any promises of TI issues being resolved in a final fix before the next version comes out are BS.
Even where Acronis team members do manage to post it is to issue the same word for word apologies, promises and requests for registered users to run around doing tests and sending logs for the same bugs that have been reported over and over again, keeping customers running around doing the work Acronis should have waited and allowed the beta testers to document and programmers to resolve before the release. It is well documented Acronis behavior.
NSB was just added in 2010 I believe -- you are certainly aware of that or your MVP tag is just a decoration-- or of course you were being sarcastic.
I was referring to ALL the major issues going back to version 6. There are always issues that interfere with the proper use of TI-- maybe even before version 6-- that just happens to be my first version. Acronis issues beta software and calls it release product. I beta tested TI for two versions-- the last one being TI9 and we were still reporting pain in the rear end issues when the next version was due out and that was that. It was released with the bugs and the beta was over. Go back to the Wilder's Security Forums where Acronis used to host this and you can see the years this has been going on.
Another issue in 2010 that still isn't resolved and has been going on for months and months is NSB putting 1 gig .data files into Windows/System 32 folder until your hard drive is totally jammed full and your machine freezes. The last release didn't fix that either. Online backup is crap-- I tried that in 2010 and had nothing but issues-- and that is all over the forum as well. I got a refund on that.
And just like has happened in the past any promises of TI issues being resolved in a final fix before the next version comes out are BS.
Even where Acronis team members do manage to post it is to issue the same word for word apologies, promises and requests for registered users to run around doing tests and sending logs for the same bugs that have been reported over and over again, keeping customers running around doing the work Acronis should have waited and allowed the beta testers to document and programmers to resolve before the release. It is well documented Acronis behavior.
Acronis should really let you chose the directory to use, not fill up the system32 directory.
I was using TI 2010 successfully for months including NSB. However, when NSB filled up the external HD I was using (2 TB), I was unable to remove any of the earlier backups (no timeline existed as far as I could tell). I deleted the TE and started over. That is when the problems started. NSB would turn itself off and when I clicked on the icon in the tray, the computer crashed with a BSOD. Since no free tech support was available, the solution seemed to be to upgrade to TI 2011. That version was way worse than 2010. Neither the "partition" backup nor the NSB worked. I've had numerous "chats" with tech support who have suggested everything from disabling antivirus software to going to processes and starting the NSB process to installing new SnapAPI drivers (this last one without any instructions) to uninstalling and reinstalling TI 2011. I've also been told to use the Acronis Cleanup Utility and then reinstall 2011. After a few days of trying over again, the partition backup stops itself (message says terminated by user) and NSB works for a while and shuts itself off. I then tried uninstalling 2011, running the Acronis Cleanup Utility and reinstalling the 2010 version. It's now about as bad as 2011. Now NSB cuts itself off and if I click on the icon in the tray I get a BSOD. I guess upgrading to 2011 wasn't the solution and 2010 doesn't work anymore. One of my favorite lines that most of the tech support people use is: : "I have a clear understanding of the issue you are experiencing. Please be assured that I will assist in providing a prompt resolution to you." I so wish that were true! I just don't have time to try even more "solutions", run out of my free tech support period and still have a non-functioning piece of software. I'm going to attempt to get a refund and try a different product. If anyone finds a real solution for either version I would love to know what it is,
Ron
Ronald,
I have had a few PMs on here from Roman. In his last one he pointed me towards this article:
http://kb.acronis.com/content/15480
Since installing the update, NSB hasn't stopped once using TIH 2011 - not even at midnight. Hope I'm not speaking too soon but it has been 2 weeks now!
If you're still using TIH 2011, I suggest you give the update a go - it's certainly worth a try anyway!
Good Luck
Steven
Thanks for the reply. I was really hoping that this would be a solution.....however, it is one that I have already tried. I've tried so many things that I didn't mention this one. In my case installing the Diagnosis Tool was a problem and then it didn't solve the problem. I sent in the System Report as requested to Acronis tech support and got this reply:
"I also want to inform you that Acronis Nonstop Backup storage can only be put on a partition with NTFS file system.
Other file systems (e.g. FAT32) are not supported."
That didn't seem to have anything to do with the problem and I had never said that I was using anything other than the NTFS file system....so I emailed back and after they looked at the System Report this was the reply:
"I want to inform you that the Acronis system Report which you have sent is not correct and corrupted.
I recommend you to disable any anti-virus software in your system and then try to run Acronis Nonstop backup and let me know the result."
OK so I wondered if the system Report told them anything and if not, why did they want it....no answer to that. And it appeared they were starting over with the "disable your antivirus program"......can you see why I am more than a little frustrated?
The tech support people are extremely nice, but don't seem to have any answers......if anyone has a program they've used similar to Acronis TI that has worked for you on a Windows 7 Professional system, please let me know.
I do appreciate your reply Steven!
Ron
Damn Ronald, that's a nuisance! What problems did you have installing the diagnosis tool? I seem to remember it took a while but installed OK - I think all it does is replace TrueImageMonitor.exe with a newer version ( I know it definitely does that anyway, I was watching it!).
I must admit I haven't tried (yet) to enable NSB on this Windows 7 installation (still dual-booting with XP), nor I have installed the diagnosis tool in Windows 7. I would of course have to choose separate partitions for NSB storage if I enabled NSB in both Windows versions!
Steven
Well guys, Acronis did it! They fixed the NSB issue for me. They sent a reporting tool to download and I sent a report back to them. They then sent me an update for Acronis True Image Home 2011 (so my build is now 5519). NSB has been running ever since.
Well my base build is also 5519, but the update to TrueImageMonitor.exe which (hopefully) has fixed the problem is version 14.1.0.6529! Are you sure this isn't what you've got installed Vincent?!!?
Hi Steven,
I had so many problems with the TI 2011 upgrade that I've asked for a refund. I completely uninstalled it and reinstalled the 2010 version. So far it seems to be working OK. I initially upgraded because the 2010 NSB used all of the space on my 2 TB external HD and there was no apparent way of deleting earlier versions of files. The "calendar" was not present. I manually deleted the contents from the external HD and that's when I started getting the BSOD's whenever I clicked on the NSB icon in the system tray. Maybe the complete uninstall and reinstall of the 2010 version solved the problem for me. Time will tell. The problems I was having with the "new" version kept growing.....it just got to the point that I didn't want to spend any more time chatting/emailing tech support. Anyway they were starting to repeat "fixes" that they had previously suggested that didn't work the first time. I hope your problems with the TI 2011 are resolved! And thanks again for your suggestions,
Ron
some time ago Acronis promised an update. Since then I check my available downloads in my account. Still no update available to fix the problem. When do you guys publish the update to get NSB working?
Patrick
well if it's out of the box, how can you expect a refund? read reviews before you buy. you break you buy :-)
Hi Kulwinder,
I'm not sure if you're responding to my comment above about requesting a refund or not. If you're not, I apologize for my comment. My particular copy of TI 2011 was never in a box. I downloaded it. And I'm not sure what the relevance is of asking me why I would expect a refund. I wasn't asking if I should EXPECT a refund...only that I was requesting one. I was just responding to some suggestions about how to fix the problems I had had with the 2011 version that I didn't have with the 2010 version. I do read reviews before I buy and I haven't "broken" anything. For me, at least, the 2011 version just has too many additional problems I didn't have with the 2010 version. If you read my post you can see what some of them were.
Commenting on other people's comments about requesting a refund seems very off topic. As I said I wasn't asking if I should request a refund, only that I was. If you have some suggestions about getting the 2011 version to work, please let me know. Tech support, although extremely friendly, hasn't been able to resolve the problems and more keep popping up.
So please keep your comments on topic. I don't want to get embroiled in a war of words over what I should do or why.....and normally these Acronis forums do not go down that path. Thanks for your understanding,
Ron
There is an update in the offing for 2011, it's just a question of when it is ready for release.
My guess is end of this month or early next month.
If you aren't using build 5519, it would be worth downloading and seeing if this build fixes the problem. It did for some people.
Hi Kulwinder,
I'm not sure if you're responding to my comment above about requesting a refund or not. If you're not, I apologize for my comment. My particular copy of TI 2011 was never in a box. I downloaded it. And I'm not sure what the relevance is of asking me why I would expect a refund. I wasn't asking if I should EXPECT a refund...only that I was requesting one. I was just responding to some suggestions about how to fix the problems I had had with the 2011 version that I didn't have with the 2010 version. I do read reviews before I buy and I haven't "broken" anything. For me, at least, the 2011 version just has too many additional problems I didn't have with the 2010 version. If you read my post you can see what some of them were.
Commenting on other people's comments about requesting a refund seems very off topic. As I said I wasn't asking if I should request a refund, only that I was. If you have some suggestions about getting the 2011 version to work, please let me know. Tech support, although extremely friendly, hasn't been able to resolve the problems and more keep popping up.
So please keep your comments on topic. I don't want to get embroiled in a war of words over what I should do or why.....and normally these Acronis forums do not go down that path. Thanks for your understanding,
Ron
well, is difficul to idly stand by when u complain about every little thing when is own fault. Just saying. Thanks.
Hi Kulwinder,
I assume that last comment was from you and you are either joking or not making any sense. In either case, I don't wish to continue this discussion with you. Constructions suggestions are welcome. Thank you, Ron
I'd like to request Colin remind Kulwinder Singh of the rules and courtesies of the forum as well. I have been reading this thread since almost the beginning and with very few exceptions the tone has been helpful and positive on the part of the posters. Kulwinder has had nothing helpful to contribute which might get this software functioning 'as advertised'-- both the 2010 and now 2011 versions and sitting on the sidelines shooting arrows at the participants is not helpful. Being he just joined today maybe he did not read forum rules. I for one would appreciate it if he did familiarize himself and keep it positive as Mr. Gordon has so politely and professionally requested.
Just a comment. Way back the solution was offered by some to upgrade to TI 2011 to resolve our problems with TI 2010 when Acronis as predicted did not come out with a final release for TI 2010 to fix the many issues remaining. Now the solution is to go back and install TI 2010 to avoid the new issues brought on by TI 2011. This has gone on for years. Sad state of affairs. Not unexpected, but sad.
I wish I had a solution to this and the other problems I have read and posted into. Mine for the moment is to just use the basic imaging feature with the scheduler, never buy another copy of TI until they come up with a relatively bug free product and keep trialling the competition. If I could schedule the Win 7 Imaging feature in Ultimate I'd be using that as we speak. But despite reading many articles via Google search I have not been successful at that. Funny, as I have heard Acronis did the imaging software for Microsoft in Vista and Win 7.
There is an update in the offing for 2011, it's just a question of when it is ready for release.
My guess is end of this month or early next month.
If you aren't using build 5519, it would be worth downloading and seeing if this build fixes the problem. It did for some people.
That means I have to pay again for a product that didn't work in the first place.
But you are also using 5519. Where can I find that update?
Patrick,
I am none the wiser from your post if you are using 2010 or 2011. If 2011 and you are using the US English language version then the current build is 5519. If you have a UK English or a foreign language version then the build numbers might be different. I also don't understand the comment that you'll have to pay for an upgrade - if you are using 2011 then the new build will be available to you.
Note my use of the word 'in the offing' . It means there is one to come very soon but is not here yet.
I am using 2010, because I first want that product to work before I'm going to pay for an update. I bought it for NSB and NSB never worked properly.
An update was promised somewere on this forum for 2010 users, but none ever showed up in my account information.
Patrick
An update was promised somewere on this forum for 2010 users, but none ever showed up in my account information.
Patrick
To my knowledge there has been no update for 2010.
If I have some time I will dig the forum to find the post about the NSB update that was promised by Acronis for 2010. This was planned after the release of 2011.
I really hope they will do this. Afterall I paid good money for the product and it never worked as promised.
I believe that, some time after the "final" update for TIH 2010, to fix NSB, was definitely promised, another post from the support team said it would not be forthcoming, as 2011 had been released & was taking all their (?his/her?) time. That confirmed my decision NOT to upgrade to 2011 which apparently has its own set of problems. I'm currently just watching this forum for chuckles (can't look away).
On 8/26/10, Andrey Zarubin wrote:
"Dear Customers,
We got a confirmation from our Development team that all fixes to Non-stop Backup available in newly released Acronis True Image Home 2011 will be backtracked and included in the last update of Acronis True Image Home 2010 as well. Unfortunately, I do not have any ETA for new build availability at the moment but it should not take much time, so hopefully you'll be able to download it soon."
But then on 10/16/10, Richard Wood wrote
"Further to my post of yesterday, I have just received an email from Acronis stating that, and I quote:
"I regret to inform you that no new build will be released for Acronis True Image Home
2010, 7046 was the last build relesed. This is because we have launched the new version Acronis True Image Home 2011"
I am then advised to upgrade to TIH 2011.
I cannot think of anything else to say at this point."
Dear Customers,
Final update for ATH2010 will be available shortly.
It will take some time to get it properly tested and approved for a release thus I cannot provide you with ETA yet.
As mentioned before new NSB engine will be backtracked to this final update.
The information quoted in previous post about no new build to be released for ATIH2010 is incorrect and should have been provided mistakenly.
Thanks,
Andrey.
I was able to purchase a copy of 2011 from Fry's for $5.00 with a $30.00 rebate from Acronis. With the way things are going, I'm not too confident that I will get the rebate either.
Needless to say, Nonstop Backup still doesn't work. In addition to that, my wife's 2010 stopped working too. I am now the proud owner of two copies of 2010 and one copy of 2011 none of which will run Nonstop Backup. )-:
Go figure.
Hello David,
I have not heard any complaints regarding the rebates but if you face any difficulties with it - let me know.
I assume you've got boxed version of ATIH2011. If so this is the very first build of the product.
Download and install the latest update for it it should help. In case the issue persists please collect diagnostic information described in this article and submit support request.
I can also suggest to take a look at Acronis Nonstop Backup: FAQ.
Thanks,
Andrey.
It's pretty apparent Acronis is catching hell from several directions at this point and the 'final' update for TI 2010 has been resurrected and is back on the table at this point. TI 2011 seems to have it's own set of problems. Backtracking a new buggy product into an old buggy product would seem to result in something like TI 2010, the 'Frankenstein Edition. The fact is Acronis has 'stepped in it' and from the movies I've watched throwing yourself a lifeline from inside the pit of quicksand really doesn't slow your decent.
Somewhere back in the previous seven pages of posts in this thread someone suggested the answer is a ceo-ectomy. A much publicized version of that with a new marketing plan that includes the retirement of the use of a date after the title (ie., True Image 2010, 2011) and a return to a business model that stresses quality before quantity might turn things around but like any addiction the craving for quick profit is a tough master. Another thing that may help if the observation was true is that Acronis had gone to outside developers, they should get their old developers back and bring it all in house once again. Then, at least for this product line, strip all the crap off the True Image product, sell a base product and down the road when everything is stable market and sell plugins customers can buy to add these other features if they feel they need them. The way it is now people that just want the TI imaging product are saddled with an bloated, buggy product because all this other 'stuff' has been piggybacked onto it. So you anger 90% of your customer base with a 'broken' product that, I'm guessing, 50% don't even need all the extra baggage it currently contains.
I know the term 'basic' has a black eye these days but I'm going to use that term for lack of a better one at the moment, how about True Image Basic, True Image 'Shadow' and True Image Online or True Image Plus etc. The customers that just want a scheduled imaging solution just buy the base (base is a bad marketing term too, sorry) model and get a working (at least it used to) product they are happy with. Those that want to get more can then run the risk of a product with glitches until the bugs are worked out. In the meantime, don't kill your whole customer base by turning the original True Image into a bloated, buggy beta product.
Okay, I admit it, guilty as charged, this does not solve the immediate problem and is probably not helpful at all to those of us that can't use NSB, but nothing is working, we are now in a holding pattern waiting once more for a fix that now seems to be coming and many of us have volunteered to participate in testing and debugging and have been politely refused. Maybe it's time instead to suggest they rethink their entire business model.
I am using the Acronis 2011 Home and I subscribed to the Online Backup service and I find the online product totally unreliable. Like a recent similar post, my online backup stops after a few minutes. In addition, when I connect to Acronis via the online link it shows I have no backup anymore. When I connect via the website I see my backed up data but it shows 0 bytes. I read where somebody posted to be patient with the products bugs, I'm sorry but I need a reliable backup tool and this is not it. The support for this product is awful. There are no phone numbers and when I tried using the Chat I got some "happy harry" crap. When I submit a feedback form I get no responses. I am going to cancel my automatic renewal for this product unless I hear from someone and look for another online backup services.
Dear Customers,
Final update of Acronis True Image 2010 Home has been released.
I'd like to thank all for continuous feedback and patience.
You can download the software from your accounts.
Thanks,
Andrey.
I just received notice that the final version of Acronis 2010 Home is available. I downloaded and installed it, but NOTHING has changed in terms of NSB! Acronis has not fulfilled their promise, and I for one am done with them. I'm not going to continue my on-line backup with them either--certainly not when it comes time to renew. I will go back to Carbonite with whom I had a good relationship. I'd love to know whether anyone else has found a valid fix.
NSB still DOESN'T work!!! If this is the last upgrade, forget it. Don't buy stock in Acronis, anyone.
Concerned about the last two posts. I will download the so called last update to TIH 2010 and try it.
If it doesn't work, I'll use the backup solution provided by my Nero Suite.
It is sad that Acronis would treat us long time users of their product so bad.
I guess they are more interested in pushing out a new product every year, even though it doesn't work, and get a new crowd of suckers.
Acronis should go back to their core backup solution and perfect it and leave NSB off until they have a working solution.
NSB is great in theory, but it isn't working. Wish it would work like Apple's Time Machine.
I'm not buying another Acronis product until they either get the one I bought working or give me a refund/free upgrade to a working product.
If they don't get it together, they will go out of business.
Hey Michael,
If you search through the forum for my earlier post, you'll discover I did get the problem fixed a few months ago. I paid 10$ to get phone support. With that, the Acronis support tech installed a reporting tool on my machine, which takes a snap shot of running processes and installed programs and, of course, the event log. Those logs are then added to the logs of Aconis' product and sent to an engineer. After a few weeks, they sent me an update/patch that solved the problem with NonStop Backup. Since they were able to give me individual attention for only 10$ I changed my position on Acronis. I also purchased the new version and have been pleased with it. Not one time has the non stop backup crashed, failed or stopped working. In fact, it works so well that when I changed my letter of the external drive where non stop backup stores the backup, Acronis popped up with a message stating it could not detect the drive I configured the backups for. Pretty nice! Anyway, personalized support for 10$ is alot cheaper than most.
Vincent.... Do you work for Acronis? Did they pay you to say that? I'm just kidding, of course. In all seriousness, Acronis would probably love it if only half the people who originally bought their faulty product would pay an additional $10 for personal support to actually make it work. You are correct that $10 is not that much money, but I shouldn't have to pay them to make their product work. I suppose they could say that something else on my PC is causing their software to fail, but come on..... Do you see all these posts? I have a lot of other software that works fine. Why is it that this particular program has so much trouble? I am continuing to use the product for regular scheduled backups right now, but I'll never buy an Acronis product again and I refuse to pay more to make it work.
One more thing... In this very forum, Acronis has stated, more than once, that they fixed the issue causing it to seem like the forum is locked up when submitting a post. This has resulted in duplicate posts (sometimes quite a few) on a number of occassions. That was also a lie.
More woes....
Suddenly WinXP SP3 Pro started hanging up while booting.
The fix required this: Uninstalling TIH2010, deleting all files/directories from attempts to get NSB to run, Running a registry cleaner, re-installing TIH 2010, disabling Acronis Nonstop Backup Service.
It also stopped the thrashing of the hard disk used for backups.
These people are dangerous.
Larry,
Have you updated any other software that might have it's own drivers - video card for example ?
When the forum hangs, the trick is to open up another tab go to the forum from there and see if your post has arrived. The hanging is normally the return notification frame from the website to your browser that tells the browser to redraw the screen, so the post is actually there, just youdon't see it on that browser page.