Product Installation Issues

Hello all,

Thank you for your posts.

Dale, let me help you with this issue please.

I am very sorry about the delay and I will follow-up with the Support representative working on your case and relay your comments.

If you have additional questions about the case feel free to contact me directly.

Thank you.

Hello,
I'm using ATIH products since 2008. Last installed version ATIH2011 on Windows 7 Pro x64 was working to my satisfaction.
Now I bought on September 19th ATIH2012 Family Pack, Upgrade E 2 and ATIH2012 Plus Pack Family Edit 2 and tried to install over ATIH2011.
The installation stops with failure message:
"Beim Kopieren der Datei fltsrv_a64 ist ein Fehler aufgetreten. Datei kann nicht ins Zielverzeichnis kopiert werden."
That would be in English more or less like:
"There was an error when copying file fltsrv_a64. File cannot be copied into the destination directory."
Repeat bottom used to no avail. Abort bottom runs the installation rollback.
Tried to use the error log feature on the installation screen. To no useful avail. Automated reply from Acronis Customer Central:
"Ihre E-Mail wurde an eine unbekannte Adresse versendet und ist nicht beim Acronis Customer Central Team eingegangen."
i.e. "Your e-mail was sent to an unknown address and did not reach the Acronis Customer Central Team."
Now I tried as suggested http://www.acronis.de/support/, logged into my account and sent the problem encountered with attached AcronisTrueImage.msi.txt.zip file.
Not having received any response after a week, I tried the same procedure today on September 26th and had now finally a response with a case number assigned (Case 01300642).
But after having read the multiple problems reported on the forum, not only with installing ATIH2012 but also with serious performance issues after the installation, and considering the not really helpful responses from the moderator and other experienced people, I think I will stick with ATIH2011 and ask my vendor (edv-buchversand.de) for the refund of useless spent € 69.90

I wish I'd read this trail before attempting to upgrade.

Was ATIH2011 on Lenovo X61T - latest patches etc with W7 64 Professional (again, all latest patches). Trend Micro AV s/w.

ATIH11 has run fine for past year.

ATIH12 installation resulted in BSOD - ran W7RE bootrec and fixed. Reinstall resulted in same BSOD - again fixed with RE.

Reinstall again.... seemed to get 'most of the way - very slow (15min+) - then BSOD again. This time could boot into Safe mode - why bootrec not damaged this time I don't know....

Reboot and icons on desk but it doesn't work....

Did uninstall - seemed to conclude - but wouldnt install.....

Ran uninstall utility ...... and started reading this blog..... I won't now try re-install without some support as I'm losing too much time and worrying about losing data etc.

A disappointing situation for a 'simple' upgrade.....

I tried to installed demo version of Acronis 2012. When I enter the serial number from Acronis I received this message " The serial number is wrong ..." I tried two times, but is always the same thing.

Thanks for your help!!

Alain

IMHO it's not the old driver because I never had 2010 or any other version of ATI installed on this system and mine still rolled back. I had 2010 on another system which is why I was offered the upgrade.

They really need to get their sh** together on this one. a lot of people are frustrated. I moved to another solution almost immediately.

IMO it seems to be a permissions problem with something in their install program. The only way I got it to install was to create a new User Account and quickly follow up with the installation. Several postings point to that as a problem. Seems like they would put that in a FAQ.

Bonjour,
J'ai fait la mise à jour de ATIH 2010 vers 2011. Mais j'ai l'écran bleu pendant l'installation et ensuite impossible de redémarrer même en mode sans échec sans avoir de nouveau cet écran bleu :
Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 1000007e
BCP1: C0000005
BCP2: C7BEEAA7
BCP3: 8C60F754
BCP4: 8C60F330
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\092111-60341-01.dmp
C:\Users\MOI\AppData\Local\Temp\WER-96237-0.sysdata.xml

J'ai fait une restauration pour retrouver la version 2010. J'ai recommencé 3 fois cette installation et toujours l'écran bleu et impossible de redémarrer. J'ai aussi essayé en désinstallant d'abord la version 2010 mais sans résultat.
Je ne peux pas avoir de fichier dump car je ne peux même pas redémarrer l'ordinateur sans devoir restaurer ma dernière configuration avant le crash.

J'ai contacté le support par mail mais pas de résultat.

Est-ce que je fais maintenant une demande de remboursement ?

Alain

Olisiko mitenkään mahdollista, että tällä foorumilla käytettäisiin kielenä englantia, kuten yleensä on (olipa itse ohjelmaan saatavissa käännöksiä muillekin kielille). Tahalllaan jätän englanninkielisen version tekemättä tästä viestistä.

@Yamaneko,

Congratulations (I think :) ) on being the first person to post in Finnish on this forum or is that Latvian? I'm hanging out for Esperanto.

@Alain,

Is this 2011 or 2012?

Did you have a Secure Zone installed with 2010?

Have you tried installing using 'Run As Admin' with the installer?

What is the STOP error code on the BSOD and what text message?

Yes, it was in Finnish, that demonstrates how non-English messages look a like ;) I hope we all could write in English here.

@ yamaneko;
If you prefer to be treated con in English. Okay.

J'ai acheté une version française et je ne suis certainement pas le seul français à avoir ce problème. Il est donc normal que les français s'expriment dans leur langue et il y en a assez de devoir toujours devoir discuter et traduire (en plus c'est souvent incompréhensible en automatique) en anglais. En plus je ne connais pas grand chose à l'informatique et c'est encore plus pénible. S'il faut que j'abandonne ATIH pour acheter un autre produit, je le ferai. C'est assez pénible de payer, que ça ne marche pas et qu'on perde son temps. Dommage, car je suis client d'Acronis depuis longtemps.

@ Colin B
Désolé et encore je suis poli dans ma réponse à yamaneko.

En fait, c'est 2012 que j'installe en mise à jour de 2011.
Je n'avais pas lancé le programme en mode administrateur

A un moment donné, j'ai eu ce message :
stop : 0x000007B (0x80786B58, 0xC0000034, 0x0000000, 0x0000000)
vidir.sys -adress C5AFFAA7 base at C5AED000, datestamp 4e23ed15.

mais à chaque fois le message était différent.
Et je ne sais pas si c'est ce que vous demandez.
Mais j'ai trop perdu de temps pour faire de nouveaux essais maintenant.

Merci
Alain

Alain,

That is what i asked. :)

That error message is the new virtual disk driver causing a problem, possibly because of 2011 entries in registry.

1. If Windows BSOD's, try pressing F8 when Windows is booting and then you can select "Charge dernière bonne configuration connue
" this will get Windows booting again.

2. Uninstall TIH 2011, reboot, install 2012 using 'Run as Administrator' by righ clicking on the installer file.

3. Temporarily disable your firewall while installing.

@alain
En oikein tajua mitä tarkoitat con -tekstilläsi. Väitätkö minua huijariksi?

I downloaded the Acronis True Image Online installer but I can't get to install it. I have window 7.

A lot of people cant get it to install. If the install is rolling back, I would suggest waiting until a fix is posted.

Just my opinion for what its worth

After a lot of failures to install, I finally got my copy to install successfully

1) Run the Acronis clean-up tool to remove old copy/failed install remnants
2) Disable any antivirus, antispyware, firewall
3) Right Click on the ATIH2012 executable and select "Run As Administrator"

Once installed allow it to update itself , and then exit and reboot PC

re-enable Firewall, Antivirus, Antispyware

I suspect the installer has issues promoting itself to Administrator to install, so run it as administrator right from the start

I have tried to run the installed 2012 version three times and what eventually runs, after the "install was a success", is Vrsion 2011. The it tells me my trial has expired. So I uninstall, get the message that all is removed, then I run the DVD with the 2012 version and install ... then it all happens again.

I get the screen telling me it's installed, then I run it, then I see the2011 version

so what do I do next???

The machine is Win-7 64bit

Rocky wrote:

I have tried to run the installed 2012 version three times and what eventually runs, after the "install was a success", is Vrsion 2011. The it tells me my trial has expired. So I uninstall, get the message that all is removed, then I run the DVD with the 2012 version and install ... then it all happens again.

I get the screen telling me it's installed, then I run it, then I see the2011 version

so what do I do next???

The machine is Win-7 64bit

Have you tried to use the Acronis clean-up tool to remove all traces of the old products, then installed from scratch ?
I had issues where it would not install and rolled back, cleaning up and disabling a/v, a/s, f/w then installing via "Run as Administrator" allowed me to install and run 2012 ok (I had upgraded from 2011, so when I clean installed i entered old and new keys into the installer)

Like you I am Windows 7 64-Bit (fully patched)

Good Day all,

Well, I must say That after much trials, tribulations, and travails I finally installed ATIH 2012 and it is running as well as my previous version.
After piecing together info from the Customer service team and clicking through the KB I believe that I condensed it down after much trial and error to the following:
ATIH 2012 clean install for Windows XP sp3:
1-Remove all Acronis products thru Control Panel Add and Remove prgrms.
Restart computer
2-Start menu run %TEMP% and delete all acronis files.
Restart Computer
3-Then Run "true image home clean up" tool.
Restart computer
4-Delete all Acronis Folders in start menu programs.and under
C-drive Programs folder.
Restart computer
5-check %TEMP% again and delete Acronis folders.
6-Run Free Crap Cleaner utility registry fixer and save prompted time stamped .reg files to desk top(in case you might need them later).
Restart computer
7-Defrag hard drive
8-Run check dsk Fix at Windows XP startup.
Reboot computer
9-Initiate ATIH2012 and use the Trial version key if an upgrade from a previous version.
10-After installation Reboot the computer whether or not the
program prompts you to do so.
11-Start ATIH2012 from Desktop Icon and with internet connection enter your serial code and your upgrade from code.
Reboot your computer.
12- Install your other Acronis programs at will.

This procedure worked well for me and I hope it will help you also.

Frank

If that program is under the "Tools" tab, the NO. I can not get past the opening screen telling me to buy the program I just bought, namely the 2012 version. Acronis is still populated in the Directory/folders. I tried all exe files there to no avail. I have already done an Install after running uninstall from Windows.

Where is the Tools program please

If v2011 runs and you've installed v2012 then obviously 2012 hasn't installed correctly.

Uninstall what you have including any Plus Packs (if installed), clear out the Windows temp folder (Windows button + r , type in %temp%) , try installing again - personally I'd also run the 2011 uninstall program but this will delete any 2011 tasks that you might have.

Make sure you reboot between the uninstall and installation.

To be on the safe side run the install using the right click 'Run as Admin' option, it is possible that your login is preventing something important being overwritten.

***edit***
Tidied up typing errors.

Francis Jaworski wrote:

This procedure worked well for me and I hope it will help you also.

Good for you! :) But this should wake up Acronis: there is something screwed really bad on True Image installation. This is not install procedure of quality (or even normal) program. This is workaround to make badly broken installation working somehow. :(

I think that Acronis should immediately announce when updates are coming and inform customer on Acronis website that there is major problems with ATI 2012. For example when Norton has some problems with Ghost v15, they pulled it off temporarily and replaced with v14.

I have to agree with you about the installation of ATI 2012, all of these work-rounds can't be good for business. Someone needs to establish a foolproof installation method and post it as a "sticky" right up front in this forum. Then fix the installer program IMO.

walter druce wrote:

I have to agree with you about the installation of ATI 2012, all of these work-rounds can't be good for business. Someone needs to establish a foolproof installation method and post it as a "sticky" right up front in this forum. Then fix the installer program IMO.

I agree, ATIH2012 is a very poor release at this version, I logged a support call, and even after an hours assistance (via Remote control/WebEx) they could not get it installed

Only by sticking with it was I able to get it installed, I never had this issue with any prior versions of ATIH, or any other bit of software

My work around involved running the clean-up tool, disabling a/v protection etc, then installing via "Run As Administrator", not the ideal way to install

Given the amount of comments in this forum (and probably support tickets), Acronis really need to sort this issue out, and at least post a list of work-arounds people have.

Good for you! :) But this should wake up Acronis: there is something screwed really bad on True Image installation. This is not install procedure of quality (or even normal) program. This is workaround to make badly broken installation working somehow. :([/quote]

I think that Acronis should immediately announce when updates are coming and inform customer on Acronis website that there is major problems with ATI 2012. For example when Norton has some problems with Ghost v15, they pulled it off temporarily and replaced with v14.

[/quote]
[/quote]
Good for you! :) But this should wake up Acronis: there is something screwed really bad on True Image installation. This is not install procedure of quality (or even normal) program. This is workaround to make badly broken installation working somehow. :(

I agree, I am a big fan of Acronis but a little disappointed with this release.

Frank, I followed your suggestions and it's running now. Success!!
First I ran JV16 Registry fixer-upper and Voila! there were plethora references to Acronix 2011 and this after numerous iterations of "uninstall"

Currently Acronis-2012 is running a backup for me, thanks to you.

Hello all,

Thank you very much for your comments.

I wanted to provide additional KB articles that can be useful to troubleshoot installation issues:

 - Acronis True Image Home 2012: Installaton Fails with Rollback

 - Acronis True Image Home 2012: Installation Over an Older Version Fails

If you need immediate assistance you can always contact our Support team directly.

Please let me know if you have additional questions.

Thank you.

I installed the 30-day trial version of TI Home 2012 on my Lenovo X220 with Windows 7 Pro, 64-bit. The installation seemed to go OK for most of the components, but the main program, True Image Home does not have an icon under All Programs/Acronis. It is the ONLY Acronis component without an icon. And, when I click on that link, the program does start, but only after the "Do you want to allow the following program to make changes to your computer" message. What is going on?

I am also having problems with True Crypt, but will post that separately.

Vic Roberts

Dear, the installation process rolled back resulting in the attached message.
XP Home SP3. Need your help.
TKS a mill

Marco,

Have you had an older version of True Image installed on your machine or Disk Director?

You say the installation rolled back, but from the image you've provided it looks as though part of it may have installed.

Do you have Admin permissions on your system?

Have you tried installing by right clicking on the 2012 installer file and selecting 'Run as Administrator'?

Have you tried temporarily disabling your firewall and AV program?

There should be an MSI log file from the attempted installation, you'll find it in your Windows user temp folder. To find it press the Windows Start button + r and then type in %temp% this will get you to the correct temp folder. Then find a folder that is of the date when you tried to install 2012, one of them will contain the 2012 installer files along with the MSI.log, this is a text file.

If after trying to install as an Administrator it still fails to register, post the MSI log file here, make sure you remove your serial number and your email address if it appears in the log file. Alternatively, you could raise a support case directly with Acronis if you are still within your 30 day support period from date of purchase.

Dear Colin,

Have you had an older version of True Image installed on your machine or Disk Director?
> No. I am planning to buy this product hence I am trying it first. This is my first attempt at installing the trial product.

You say the installation rolled back, but from the image you've provided it looks as though part of it may have installed.

> It has not been fully installed in any way. My "Perfect Uninstaller" does not register any Acronis product.

Do you have Admin permissions on your system?

> Yes. I am the Administrator, Owner, and the only User to my PC. There are two user profiles: Administrator and "Marco Hiirata" as Computer Administrator. Both have passwords set on them.

Have you tried installing by right clicking on the 2012 installer file and selecting 'Run as Administrator'?

> Yes. "Run as" Administrator produced this strange message: "Logon
failure: user account restriction. Possible reasons are blank passwords not allowed, logon hour restrictions, or a policy restriction has been enforced."

> Thus I proceeded normally as "Marco Hiirata" (Computer Administrator).

Have you tried temporarily disabling your firewall and AV program?

> Yes. However, I keep getting either one of these results:
a) the installation roll back or
b) cannot extract msi file.

There should be an MSI log file from the attempted installation, you'll find it in your Windows user temp folder. To find it press the Windows Start button + r and then type in %temp% this will get you to the correct temp folder. Then find a folder that is of the date when you tried to install 2012, one of them will contain the 2012 installer files along with the MSI.log, this is a text file.

> Please refer as attached.

If after trying to install as an Administrator it still fails to register, post the MSI log file here, make sure you remove your serial number and your email address if it appears in the log file. Alternatively, you could raise a support case directly with Acronis if you are still within your 30 day support period from date of purchase.

> It is a trial version.

Thank you and pardon me if I have overlooked anything. I have installed and uninstalled countless Windows-based products with no difficulty; however, this is the first time I have experienced this level of difficulty.

Looking forward for your advice.

I don't have time at this moment to look at your log file (will do that later today), but if you don't 'logon' to your system with a password, 2012 won't work properly, you might need to try installing for single user rather than all users.

The trial version also requires a serial number and it isn't a universal one.

Do you have any group policies enacted that might restrict installation?

You are entitled to prepurchase support from Acronis.

Hi Guys,

Acronis is great software I'm sure theyll get these problems sorted out shortly. Although I was a meamber of the administrators group I had to tick "Other" and select Administrators, that fixed it for me.

I am trying to install the 30-day trial. I have downloaded the software but I never got a trial serial number in my email. And yes - I gave the correct email address.

I have downloaded three times and used two different email addresses. The process simply doesn't work!

David,

Has it ended up in either your or your ISP's spam box?

No - not in my ISP spam or my own junk folders

eOx wrote:

Hmm.. a minor consolation to know I'm not alone with my problems ;-)
My attempt at installing TIH 2012 over TIH 2011 on sept. 5th failed too with a BSOD.

Here's the story as reported to Acronis support (I have an open case there):

Decided to update from TIH 2011 to 2012.
During 2012 installation my computer blue-screened - first time ever (!) running Windows 7. System: Win 7 Ultimate x64 SP1 running on a Lenovo T500 with 4GB RAM.

After rebooting from BSOD I notice an "Unknown device" in the device manager:
Device instance path: ROOT\ACRONISDEVICES\0001
Hardware IDs: root\vididr_bus
Config Flags: 00000040
CONFIGFLAG_FAILEDINSTALL
Intall date: time of the BSOD

Next attempted to uninstall TIH 2011 from control panel. On next reboot my system failed to start and Windows initiated an automatic repair which happily was successful. Repteated the uninstall, apparently successfully.

Tried AGAIN to install TIH 2012, and once again had a BSOD during installation.

After the failed install there are errors in the system event log about drivers failing to load, and I also notice an "Unknown device" in the device manager: hardware id=root\vididr_bus

I should also mention that I deactivated my AVAST antivirus while running the installation, just to be on the safe side.

Oh yes, the Acronis reporter tool I tried to run to provide info to support failed too (attached screenshot).
-------------------------------
To ensure that all traces of TIH have been removed before trying any fixes, I've run the cleanup utilities for both TIH2011 and 2012, but the registry still contains numerous references to the product, which is somewhat disconcerting.
For example,
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{975D1154-4003-40F9-850C-F92A99BFEE59}\InProcServer32
C:\Program Files (x86)\Acronis\TrueImageHome\x64\ti_managers_proxy_stub.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E42900A-85F9-4E67-9778-575FBBA0A81C}
\InProcServer32
C:\Program Files (x86)\Acronis\TrueImageHome\x64\versions_page.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B8C1D1E5-8FD7-4F0F-B00F-792223DC8701}
\InProcServer32
C:\Program Files (x86)\Acronis\TrueImageHome\acronis_backup_cpl.dll

(but the folder "C:\Program Files (x86)\Acronis\" is gone)

Also, there remains a reference to an Acronis filter driver
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
LowerFilters=vidsflt58
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vidsflt58
ImagePath=system32\DRIVERS\vsflt58.sys
(the driver file is also present in the file system)

This is the computer I use for work, so I'm reluctant to do much experimenting. The experience reminds of what it was like to install Microsoft service packs 10-15 years ago - bleeding edge - after a while you wised up and waited for release b, c or d of the SP, meanwhile letting the other Joes do the testing MS should have done in the first place.

After cleaning Acronis TIH 2012 with the official removal kit, I've noticed a ghost device called Acronis Virtual Disk Bus (unseen in device manager, but visible with a ! in "devices and printers -> your computer's name"). I have downloaded a small utility called devfilter and noticed that the storage devices have a lower filter called vidsflt58.

I've first delete the lowerfilters key (which only contained vidsflt58) and rebooted. Then I checked the devfilter tool again and verified that the lowerfilters entry no longer exists. Afterwards, I've gone to "DEvices and Printers" in control panel (win7x64) and clicked my own computers name, there I went into the Acronis item properties and uninstalled along with deletion of drivers. (on my initial attempt I uninstalled this before removing registry entries and went into BSOD leading to a system restore)

edit: attached the "Device Manager" and "Devices and Printers -> Computer's name double click" screenshots to show the difference

You guys who have characterized Acronis Support as useless have it right. After much messing around with support and escalating the problem, a nice fellow from India (of all places) helped me to get the product uninstalled - this was a year ago in Sept/Oct. I won't go into all the issues, but I did get my money back on time.

The reason for this post is to let you know that I documented everything that was wrong with the program, the installation and the uninstall software and the uninstall fix that I was walked through and the guy's name that walked me through it. I then emailed the review to management at Acronis.
You guys know the rest - like water off a duck's back.
Go figure.............

David Hogg wrote:

No - not in my ISP spam or my own junk folders

I have just downloaded the software for a 4th time but still no serial number sent. This is just way too hard to trial this software.

Dear Colin & All,

Sorry for trumpeting in late. After a brief hiatus of ignoring the installation issue due to other urgent work, I managed to figure out by myself the workaround for my XP Home environment. I have successfully installed ATIH2012. It's a relief to have Acronis around. A peace of mind indeed. I now do critical work at home and cannot afford PC downtime.

rgds

Installed TI Home Plus 2012 over TI Home Plus 2011 on a fully updated XP SP3 machine.
Installation and the following updates is ok, but using the program is a nightmare.
After starting the application, it just hangs for about a minute. And also on trying to use the program, it hangs frequently on many different actions.
The log says 'no windows libraries'. I thought this was a feature of Windows 7 and not of XP.
And how can I get rid of this info/introductory screen on startup of the program and see directly a useful screen with all possible options like save, restore, etc?

After reading all the other install problems here, I have not much hope of running TI Home Plus 2011 without problems.
And no I really dont want to mess with my system to try out all possible and impossible workarounds for days and nights.
TI is supposed to solve problems and not to create them!

Any serious statement from Acronis about this?

Update:
And now I even have the famous rescue image builder error (http://forum.acronis.com/forum/24229).

While Acronis slept......

The log stating 'no Windows libraries' is just information, that does not effect the running of 2012, so if you are having problems making an image it shouldn't be down to that, though I thought that warning message was going to be made 'intelligent' in the release version.

The opening delay is caused by mainly by the search for updates, if you switch off the auto update search you should find the delay is then momentary.

The tabs are 'sticky', so if you wish to always open on the Backup and Recovery tab, you just have to make sure you close 2012 with that tab active. If that doesn't work for you, then that needs to be looked into.

What specific actions does it hang on?

This is the first site I have ever participated in where folks posts are deleted in order to protect the guilty. Most companies man up to their problems and accept criticisms as a valuable learning tool and react accordingly and in a way so as to improve their product.

I just purchased Home 2012 after using the Western Digital 'lite' version. I am running Windows 7 Home Basic 64-bit & after downloading the ,msi install file x3 & attempting installation x3 I continue getting the rollback error. And yes, I uninstalled the WD version first. I've sent TS the required files with no response.

I'm not willing to continue sebnding or posting files to a Forum. Please tell me how I can get a refund on this product. Thanks.

Ask refund from your seller (maybe Cleverbridge), they will contact Acronis AFAIK. I got my refund there.

Randun,

Your post indicator shows one post, so I'm not sure how many posts you think you made.

When you say you downloaded the MSI install file are you referring to the tih_2012.exe file?

Have you checked your Windows temporary folder and attempted to delete the contents?

As you haven't mentioned any specific error message associated with the rollback, have you apart from what I wrote above, rebooted between uninstalling WD and installing TIH 2012?

Did you try downloading the Acronis cleaner for 2012 and see if that solved your problem?

When you say you've had no response from support, did you receive a case number? If not, check your, and /or your ISP's spam box in case it has ended up there.

As you refuse to post the install log file here with serial number edited out, it is harder to pinpoint where your problem may lay, but you could also check that your firewall and virus checker aren't blocking the installation and you could try right clicking the installer .exe and running as Administrator.

Even though you've had the WD edition installed, WD will have made alterations to to TIH 2009 which makes some of th einternal program different to that offered directly by Acronis.

Colin, as much I appreciate your help for users here, I think True Image 2012 problems are out of users control and Acronis have to fix their badly broken product. So that way I understand that someone like randun see that it is pointless to post some logs and so on.

My experience in other discussion groups is that a message posted to the wrong section is MOVED to the correct section by the moderator, not deleted.

I installed the trial version of Acronis Home 2012 on the recommendation of a friend. It did not install properly, will not work properly with Truecrypt, and I have received no response to messages related to these issues that have been posted in two different sections of this forum. Perhaps it would be useful if you focused on resolving issues rather than "posting purity."

Vic Roberts

yamaneko wrote:

Ask refund from your seller (maybe Cleverbridge), they will contact Acronis AFAIK. I got my refund there.

Or you can initiate a charge-back with your credit card, which is exactly what I will do if I have to spend more than 5-10 minutes installing this thing. I don't have time 'requesting' anything from a company who sold me a faulty product.
However, I have not tried yet and have had no issues with other Acronis products. So wish me luck.