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TrueImageHomeService.exe APPCRASH on W7 64 bits SP1

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ACRONIS TIH 2012 (build 6131) crashes on W7 64bits SP1. I don"t understand why and how to reproduce the bug.
Please find datas in attachment.

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ti2012_00.png 149.24 KB
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system report joint en attachement.

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97050-100609.zip 7.04 MB

Hello 100PIER,

Welcome to our Forum, we're glad to greet you here.

In order to localize the issue we will also need Dr.Watson crash dump. Could you please gather it, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi,
I don't know WHEN to create Dr. Watson dump because the crash is NOT REPRODUCTIBLE. It is a random crash.
So, what other datas should help you that i can get several days after the crash ?
Regards,

Unable to reproduce the bug, so unable to get a Dr Watson crash dump.
Please find these screen snapshots.
regards

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97184-100621.png 97.32 KB
97184-100624.png 101.93 KB

Greetings 100pier,
I would suggest reviewing the method for capturing DR Watson so if the crash does happen again, you can retrieve the the information Yana is requesting. The event viewer is another good place to look for information specific to a system or application error. I see this was provided above in the Acronis System Report.

i have updated recently to build 6154, do you it should resolve this crash issue ?

No way to know for sure. The c0000005 error has more than one possible cause. I started picking through your event viewer, but am not a programmer and nothing stood out. Yana or her team might shed more light on the specific nature of the error.

Try procdump http://technet.microsoft.com/en-us/sysinternals/dd996900
run it as
procdump -e -ma trueimagehomeservice.exe
However you should be able to collect the crash dump of TrueImage.exe process - did it display the ususal 'stopped working' window when crashed?

Yes, i got the usual "stopped working" window when crashed.