planed task fails (Acronis Recovery for Exchange)

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Hello, we are running acronis recovery for Exchange Version 1 (build 220) on windows 2003 server with exchange 2003. We want to backup our information store and mailbox store. the planed task which should save hourly our mails fails. Can somebody help please, thanks. Our screenshots an saved logfile are in german, hope thats ok. Otherwise I will translate... Backup-Task Backup Mailbox Store auf Computer enterprise2.schreiber.me mit Fehlern abgeschlossen.Mitgliederaufruf fehlgeschlagen, Erstellen eines Backups (inkrementell) der Speichergruppe 'First Storage Group' fehlgeschlagen (Datenbank(en) 'Mailbox Store (ENTERPRISE2)'; Microsoft Exchange Server 'ENTERPRISE2')., Datenbank 'Mailbox Store (ENTERPRISE2)' Brick-Level Backup fehlgeschlagen. Roland

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Mer, 02/24/2010 - 10:27
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Hello Roland,

I understand the question and will do everything possible from my side to solve the issue.

According to the log file you receive “unknown MAPI error”. The source of the issue can be Microsoft Messaging API and Collaboration Data Objects 1.2.1 are not installed. Install Microsoft Messaging API and Collaboration Data Objects 1.2.1 on the machine with Microsoft Exchange Server.

Let me know if you need further assistance.

Thank you.

Sab, 02/27/2010 - 11:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Dmitry,

thank you for your answer.
Microsoft Download Page says, it will not install any Exchange Server 2003
Does that mean I can not install this package ?
We are running exchange server 2003
The Microsoft Statement is a bit confusing.

Roland

Mar, 04/06/2010 - 09:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Ronald!

Thank you for your kind comment and for keepin us posted, we really appreciate that!

I would like to apologise for the inconvenience you have faced with the software, and will be glad to assist you in resolving it.

Since it refuses to install, it means that most possible the issue was caused by some glitch in the rights, drivers or product configuration. I would appreciate if you could kindly allow us to check this and provide with the following information: 

  1. Exact sequence of steps performed before you faced the problem
  2. Version of MAPI
  3. Acronis Info from the machine in question
  4. Acronis Recovery for Exchange logs

Please kindly submit a support request with the gathered info attached, and let me know case number  - I'd like to make sure it is handled in a proper way.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 04/06/2010 - 17:10
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Hi,

I just submitted a support request.
As soon as I have my case number I will let you know.

(guess they send the case number by my registrated mail)

Kind regards,

Roland

Sab, 04/10/2010 - 08:31
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Beginner
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Hi,

have my case number now
[Case 00640815] Task failed, exchange backup [ ref:00D3Zcb.50058ckwc:ref ]

Kind regards,
Roland

Sab, 04/10/2010 - 09:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Ronald!

Thank you for your kind comment and cooperation, I really appreciate that!

I have found your case, thank you for specifying it's number.
I can see that somehow there requested information is missing. I assume that it was somehow blocked by our system - please, accept our apologies for this inconvenience. I have resent you the instructions regarding what exact information we will need for successful investigation, and will be looking forward for you reply.

Thank you once again for cooperation. Be sure I will keep tracking the case and make sure it is taken care of.

Thank you!

Sab, 04/10/2010 - 22:04