Acronis 2015 is frequently non-responsive and crashing
Just to check are the network drives being access via IP or UNC or mapped? Whilst mapping does work, it is not (and never has been) a reliable way of connecting TI to the network.
The main reason being TI needs to be able to access drives without a user being logged on, mapped drives are only guaranteed to work once a user has logged on and user mapping has taken place.
I agree that a mapped drive will not always connect depending on a number of factors. I am running a file server using Server 2008. My user name and password on the server and on my PC is the same. So the hand shake is not an issue there. The same can be said when going through the icon "Network". If it was not the same then it would prompt me for a user name and password. If I was the only one having this problem I would say it is me and something I have missed on my setup. That would not be a first (LOL). If previous versions had the issue I would expect the same. Maybe I am beating a dead horse. I just tried 2015 again using the "Network" icon. The same issue appears and it takes approx 6.5 minutes for the screen to come back. Yes, I timed it. What I also did during this time was click on my mapped drive and it connected immediately. I can go over to my other computer, with 2013, and it connects immediately. I am not a programmer by any means. I can tell you I have struggled with an issue with my SQL server at work and Windows 7. The funny thing is XP does not have an issue and neither does Windows 8 (or 8.1). Did I complain about it to Microsoft? No, but I found other users having similar issues. So there is a work around just like there is here. I can wait for it to come back and do my thing. Or, I can backup to 2013. My hope is that Acronis will find the problem and fix it. Only time will tell.
Norman,
Are you using storage spaces on your server? Though, that came in with 2012 didn't it, and if earlier versions of TI worked.........
I'm a little surpised that TI allowed itself to be installed on an OS that reprots itself as a server, but anyway, first things first, if you make an image/backup to a local drive does the problem disappear?
I assume you don't want to switch your server off, but, do you know if the Linux environment works properly?
I'm just trying to see if the problem is soley network based or if it is more pervasive.
Same here as I have reported earlier but nobody seems to want to read good news
Sadly, it isn't all good news. I see similar hangs to Norman but under different circumstances.
That's why I am following what is going on here.
Same here as I have reported earlier but nobody seems to want to read good newsSadly, it isn't all good news. I see similar hangs to Norman but under different circumstances.
That's why I am following what is going on here.
See you miss the point! for me and others it is all good news for you and others it isn't! I don't know where the balance point is but suspect more happy than not, so you have to look to your set up as it is the same program we both have, mine works your doesn't.... sad
David
See you miss the point! for me and others it is all good news for you and others it isn't!
I suspect that if anyone is missing the point here it isn't me. I have acknowledged elsewhere that there are probably 000s of satisfied customers out there. But comparing this launch of TI with the one that went before, and the one before that, there seem to be many more complaints of broken systems and strange behaviour.
so you have to look to your set up ....
Now that is what I call missing the point big time.
Some of us have been talking about possible common factors – graphics environments, network setups and so on. We have indeed been looking at our setups. All to no effect. And as yet Acronis has offered no advice, nor has any common theme emerged.
Perhaps you could tell us where we should look for the source of our problems with unresponsive software and recalcitrant displays.
A system in trouble will probably show symptoms in other software. I can't talk for anyone else here, but, with the exception of TI2015, my PC is essentially trouble free.
I am one of 00s of people who seem to have problems. (Many early adopters seem to have given up after a few hours and got their money back.) Suggesting that we all have dodgy systems is nuts.
The whole point of writing decent software is that it can cope with many different systems and their subtle variations. To throw the problem back at the customer is insulting.
Seems these kinds of new Software release discussions all too often degenerate into Users debating whether other Users have a valid point or condition. There are just too many PC configurations out there for anyone to categorically say "the problem is in your PC" vs something the software application manufacturer/designer needs to solve. I've seen this happen so many times going back into the early '80s when I got my first PC. It is both OK for someone to say they have "zero issues" as it is for someone to say "the software is broken". For each, the statement is true and nobody should feel they need to defend whether the software is designed or working properly. That is for Acronis to do, not Users with a myriad of PCs, configurations, varying parts, varying OS's, etc.
Rather than just whining on, can I ask if anyone is using TI2015 on a dual-monitor system? (I have seen other "reputable" software houses caught out by that one.)
A persistent puzzle for me is that I see regular popups of the sort that normally herald a software update. (I don't know what the pop up really says because that is one of the issues I have. My screen is not writing properly in TI2015.
The issue is especially bad when TI2015 sits on the secondary monitor.
Then again, if I leave things to fester for a few minutes, the screen issue goes away.
I just moved the window around a bit – a had to minimise all windows to get the screen to refresh – and things are now behaving as expected.
That's why I say that my problem shows similar symptoms to Norman's problems with network access. The software seems to be sitting there for fine minutes while it catches breath.
I've seen this happen so many times going back into the early '80s when I got my first PC.
Was that CP/M? I have fond memories of writing code in WordStar to get the printer to do really fancy things. Like printing bold.
Back then, a system image was not necessary. No HDs to crash. Everything sat on a couple of floppies.
I am happy for anyone who has no problems with their software. But several people around here persists in telling the afflicted that the problem is at our end. As you point out, that argument is not logical.
I have dual monitors and on the initial release version, I had window refresh and "lost windows" issues. I have been working with TI tech support and have installed 2 beta versions to fix the lag issues, and while I still have the above mentioned lags, my screens are drawing correctly now.
Many thanks Dean. Your report is encouraging.
It suggests that at least Acronis does not think it is all down to problems at my end.
Michael, right you are about my early 80's PC...Commodore 128.
For what it is worth, I don't view what you are saying as complaining, whining or any of that stuff. From my impression, there are a lot of people that are giving TI2015 a decent try (with unresolved problems). They should feel comfortable to come here and post their problems along with contacting Acronis. There can be so many reasons that a person has never seen a problem with a new release and I'm happy for them. But I've been to "more than once dance" with Acronis to know that I've been bit in the butt several times with new releases. It ain't always "roses" with a new release for a lot of people that are also very technically proficient on PCs.
I'm on TI2014 and it is rock-solid for me. From past history (even with TI2014) I know better than to go with a new release until they have had a few updates. I bought TI2014 well after it was released and typically wait for them to get hungry enough to make me a good offer on an upgrade. But, I also need to see a clear reason to upgrade too. Just because a product has one more digit added to it's title doesn't mean much to me.
I wish all of you well that are here regularly just trying to get a working result with TI2015.
As customers we realize that 2015 is a production general release product but there are a TON of issues that are not typical for ATI. James mentioned it as well as others have been successfully using ATI for YEARS. We have enjoyed and come to expect a stable feature rich product and 2105 is NOT IT!
At this point I which i could go back to 2013 or 2014 and get my $$ back... I have had two MULTI HOUR chat session with your support team and i am still having issues with some of the basic functions of 2015.
Hoping for an update to fix some of this mess.....
I too am having a problem with ATI 2015 hanging and becoming non-responsive. However, mine happens immediately upon the program starting. I have ATI 2014 and downloaded the trial of 2015 in order to see if I wanted to upgrade. Everything was working fine for the first couple of weeks. Then this morning my backups started failed, saying the destination (a NAS) was unavailable. I have verified that the NAS is online and reachable.
When I go to start ATI 2015, it shows me the last backup that failed, but I immediately get "Not Responding" in the window title bar. I have let the program sit for an hour and it doesn't come back.
I did notice that Windows performed some automatic updates to 8.1, so maybe that affected something?
I tried to run the install executable in order to perform a repair, but I am not given that option (presumably because this is the trial of ATI 2015?).
Any thoughts on what I can do to diagnose / fix this problems.
Thanks,
-Gary
I too am having a problem with ATI 2015 hanging and becoming non-responsive. However, mine happens immediately upon the program starting. I have ATI 2014 and downloaded the trial of 2015 in order to see if I wanted to upgrade. Everything was working fine for the first couple of weeks. Then this morning my backups started failed, saying the destination (a NAS) was unavailable. I have verified that the NAS is online and reachable.
When I go to start ATI 2015, it shows me the last backup that failed, but I immediately get "Not Responding" in the window title bar. I have let the program sit for an hour and it doesn't come back.
I did notice that Windows performed some automatic updates to 8.1, so maybe that affected something?
I tried to run the install executable in order to perform a repair, but I am not given that option (presumably because this is the trial of ATI 2015?).
Any thoughts on what I can do to diagnose / fix this problems.
Thanks,
-Gary
Hi Gary ,
Re : above, suggest you raise a ticket with Acronis support- they may have another Beta version available that may help, they did for a screen problem I had.
I've since removed 2015 and gone back to 2014 but testing EaseUS and Paragon backup software.
EaseUS seems fine - Paragon is a bit too complicated for me.
Hope you get it sorted.
The last two beta's I have used have seen some improvement. I have a new problem with them. In Windows 8.1 64bit reliability monitor I am getting file level cdp manager service has stopped working error every time windows starts. I had did not have this problem with the release version.
Finally gave up on 2015 and asked for a refund. The more I tried to work with 2015, the worse it got.
Am back to using 2014, which is rock solid.
Finally gave up on 2015 and asked for a refund. The more I tried to work with 2015, the worse it got.
Am back to using 2014, which is rock solid.
It is instructive to look at the message activity around the time of the launch of TI2014. Nothing comes anywhere near the "popularity" of this discussion, or the others that are picking over the entrails of TI2015. Most questions then fizzled out after one of two messages. Only a handful made double figures.
I have been intentionally waiting to post an update (again), but here we go!
I have been using the TIH, or some Acronis back-up since 2004 . . .and I have not missed a version of TIH since Version 8.0
I have no less than 15 clients using TIH, by my recommendation. Oh did I say that I operate a home based Computer Consulting and Repair Service?
When I first stumbled on TIH, after fighting a losing battle with Windows Back-Up, I was thrilled and pleased instantaneously! I have been exceptionally pleased through TIH 2014 . . .and then came TIH 2015?
TIH 2015: Exceptionally lethargic, cumbersome, questionable, unreliable, and downright unfriendly user interface. I have been quite patient trying to make it work efficiently. I have it installed on 3 Windows 8.1 (2 Professional) PC/Laptops. Lowest performer CPU is i7-3610m with 6 GB PC3-1600 RAM, and one Windows 7 Ultimate with an i7-2600K with 16GB PC3-1200. My weakest links are mentioned here and neither of them is a non-hacker, and quite capable. Unlike Obama . . .I can't blame the equipment (Bush) here! I have installed, uninstalled, removed and scoured, re-installed on both commonly used machines, and clean install OS state.
The GUI is spastic at best and totally disjointed. I have decided that I will retreat to 2014 (even at the cost of losing a back-up or two created in TIH 2015) and seriously start looking at other options.
A saying that I coined (IMO) about 5 years ago has been epitomized clearly by Acronis and TIH-2015:
. . . . . "The more technologically advanced we become. . . the more technologically stupid we appear/act!"
Once again . . .validated by the current Acronis Team!
Can I simply add my voice to those who feel that ATI 2015 is absolutely appalling in terms of stability, design and functionality. Having just bought an Acer Aspire running Windows 8.1 to replace my Windows 7 laptop, I upgraded from ATI 2013 as I needed a Windows 8.1 compatible version. I wished I'd visited the forum first!
Having already spent hours trying to get the product to work and communicating with the Acronis support engineers, I have decided to give up and have asked for a refund. I have fed back to the engineers my disbelief that this product has seen the light of day. Please bear in mind that I have been an Acronis user since 2007 and have always had great faith in the product, even when I experienced the odd issue which the system engineers always sorted out for me.
However, in my view, ATI 2015 is so bad it amazes me it even got released. The decision to remove significant parts of the functionality also beggars belief! The last straw came when I attempted a restore which failed (I have never had this happen in all the years of using Acronis) and I had lost so much confidence (and hours!) in the product largely due to its instability, that I simply did not trust it any further. I resorted to returning my PC to it's factory settings and repeating the transfer of data from my old PC. It cost me a few hours but at least I have my PC back again. I have not reinstalled ATI 2015 as I don't see any point.
Backup/Restore software products primary qualities have to be stability and reliability. Without them confidence that they will "do what it says on the tin" disappears. Sadly, ATI 2015 fills me with no confidence at all and the fact that Acronis chose to release it has severely dented my confidence in their organisation.
I am now considering alternative products and will only consider ATI again when I start to see these forums commending it.
Well said weebeastie. ATI2015 is a complete turkey. It is inconceivable that this thing could have been released on to an unsuspecting world and Acronis deserves loads of flak for doing so.
Unfortunately, as others who have tried to migrate to other products have pointed out on this board, the 2014 version of ATI is by far the best product available.
I have not asked for my money back on 2015 - I just hope Acronis lifts their game so that 2015 comes up to the same standard as 2014 - soon.
OK, I had a notice tonight that an update was available. I downloaded and installed the new release (Build 6055). I have to say WOW! This release is fast. Not on the backup but how quick it responds. I need to do some testing but I wanted to let you all know about the update if you had not seen it already. Please post a report on your findings. I will post again when I know more.
Norman
Thanks for the update. I just checked my various versions online and there is build 6055 there now for download. Glad to hear that things are looking up. Anxious to hear feedback on 6055.
Jim
I learned from the update on that forum and I am grateful for those who posted the news ; why does the program itself not tell about updates ? Anyway , as I told here in numerous occasions the former version 5539 worked apparently very nicely on my PC ; so I updated and I enjoy the fact that the new version installed seamlessly ; I am far from having explored everything and notably the restore .... This is in fact the core point ; I hope that for complaining users the new version will have fixed the issues they are complaining about ; I just notice that several remarks I made on the possible origin of the trouble are reproduced in a more sophisticated way by Colin B ........... Not everything should be attributed to TI...........
why does the program itself not tell about updates ?
Mine did, on the task bar and when I opened the program, downloaded itself and updated
David
OK, I had a notice tonight that an update was available. I downloaded and installed the new release (Build 6055). I have to say WOW! This release is fast. Not on the backup but how quick it responds. I need to do some testing but I wanted to let you all know about the update if you had not seen it already. Please post a report on your findings. I will post again when I know more.
Norman
>
Hi Norman... hope this sorts your issues out - must admit I gave up with it, but could you tell me if the screen layout is the same please, I found this and the multi problems I had the reason I moved away.
I just found with the screen layout it was was inflexible and the huge area given in the middle squashed everything else up and there did not seem a way to move anything to read the side panels better around this area. i.e the list of backouts quite often the name was truncated
Thanks in advance.
sorry - bad typo day - list of BACKUPS not backouts
I got the update notification about 4 days ago and installed build 6055. Immediately found a huge improvement in responsiveness, especially after clicking "Recover files". I no longer need to restart the app in order to do anything else. Ran an incremental backup last night, and all appears well.
Just for the record - my backups go alternately to a couple of Drobo 5N populated with (mostly) Western Digital "Red" drives. They are mapped with UNC paths, using names as opposed to IP addresses.
Very pleased that Acronis took the feedback on board and came out with an update containing numerous significant fixes, not just a fix here and there. Hopefully those of you who still have issues will get satisfaction soon. Mind you, I haven't tried a full restore yet ...
So it seems that with the update , things are going better for at least some users who were complaining ; as I said formerly , it is impossible to test the program in order to answer in advance to every configuration; what-s important is that Acronis team apparently browses the forum and take account of the complains ; it may be difficult to solve , but clearly progress have been made ; this shows as I suspected that Acronis is a company you can trust ; this will produce tons of comments pretending that I am advertising ; yes I am ; It is of utmost importance that an imaging software is reliable and I am pleased to see that Acronis produces reliable such programs ; as I said there are 2 of that kind ; for example I was on the verge to post a Ticket for another program ( imaging software ) because it was impossible to make a bootable USB called Recovery media builder ; this exists also in ATI ; so in my case it did not work ; I tried and tried and tried ; never worked until I decided to plug the USB key directly on the PC instead of plugging into a USB hub ; so what was the culprit ? the program or for some reason the complicated network of connections running on my machine ? I found myself ; If I had posted a ticket it would have been for nothing . Little experiment just in order to mention that before accusing the program it is necessary to inspect your system carefully and in full .
Yes Tchapaiev hopefully things are on the up, I agree with you there are circumstances where different hardware can cause problems, but with the exception of one poster on here it seemed we were all suffering more or less the same problems with latency and screen display problems, which hopefully have now been addressed.
I'm back to using ATI 2014 and have had a refund on ATI 2015, to me in my opinion it was not fit for purpose, and did seriously question what Beta testing was done prior to any release.
I will watch this board, and read the new feedback, and when it quietens down will then might try ATI 2015 again.
The latest version is certainly an improvement, on the initial release, but I'm sticking with 2014, for the moment; you may wish to view my comments, why, here!
Yes Tchapaiev hopefully things are on the up, I agree with you there are circumstances where different hardware can cause problems, but with the exception of one poster on here it seemed we were all suffering more or less the same problems with latency and screen display problems, which hopefully have now been addressed.
Tchapaiev seems to believe that everyone here with issues with ATI2015 has a wonky PC, despite all the evidence and what we all know about computers. So I think we can safely ignore that eccentric view of the world.
Indeed, the fact that Acronis has been able go create a new version that fixes the problems that many of us have reported suggests that the "it's all at your end" notion is balderdash, probably brought on by deep ignorance or rose coloured spectacles.
In my case, the new version certainly fixes the display issues that made ATI2015 all but unusable. It is also slightly faster now, albeit there are still times when it does not seem to be responding. Speed is one issue, and one that isn't really that important for software like this.
I can live with a PC that shows signs of going somewhere but that takes time to get there: a seemingly unresponsive PC is more worrying.
I still see episodes of unresponsive behaviour. For example, as a test, I set about restoring an image to a separate drive. It worked, but there was a long interval before I could see any signs of action. Trigger happy users might be tempted to reboot.
Sorry Mr Kenward , By reading previous posts it is all but evident to me that "you all know about computers" ; that might be your case and the case of other people , but not all from far ; somebody wrote that cleaning registry is something to avoid absolutely ; this was answered by somebody else as a particularly wrong remark ; anyway , supposing that everybody knows about Computers is far from a reason to be insulting; I am not used to that kind of comment ; what I say maybe irrelevant , or ill-based or whatever which might be a correct criticism but yours is definitely not .
The fact that in the former version just worked fine for some of us including myself is the definite proof of two separate possibilities : one was an ill behaving PC , HD or something else in the hardware , OR it could be the fact that the program could not possibly be tested on each condiguration and therefore has bugs for some users ; there is no , definitely NO reason to be insulting for having mentioned these 2 possibilities ; when a program does NOT work , it does NOT work disregarding who uses it .
I just updated to latest 2015 version(6055). I did an update to 2014 I had installed a new HP envy desktop I7. I did an update via usb 3 external sata drive and it was perfect(so far). Interface was lightning fast and so was backup. I then did a validation and that went equally as smooth. While it was backing up I was exploring some of the topics and it was very smooth. Nothing like the initial version.
Getting late now and tomorrow I will do a restore to see how it goes. Based on what I seen so far Acronis may have solved their earlier problems with 2015, at least for me at this stage. Will give another update tomorrow. Looking good.
Jim
Here's the list from the hotfix Oct 2015 upgrade:
*****************************************************
Release Notes for Acronis True Image 2015 build 6055
Release Notes for Acronis True Image 2015 Hotfix 1
Release date: October 22, 2014
Main enhancements and optimizations
Issues with the product installation were resolved.
Preparing for a backup operation is now faster.
All Acronis True Image tools are available now in the Tools menu.
Upgrade to Acronis True Image 2015 3 computers or Acronis True Image 2015 Unlimited is now available from the product interface.
List of fixed issues
Serial numbers for Acronis True Image 2014 OEM are not accepted for the product upgrade.
An encrypted backup to Acronis Cloud fails, and the "Decompression error" message is displayed.
Universal Boot Media Builder (b38938) fails to create a bootable media with the Acronis True Image 2014 components.
The Download button for Acronis Universal Restore leads to the wrong page.
The progress bar indicates the backup process for each selected drive separately.
Many Acronis True Image installations are canceled by users because of locked files.
The Recover PC button is enabled in case the backup process has stopped.
The folder tree is too narrow to select files to back up.
User Interface becomes not responsive.
User Interface freezes or works with significant delay.
User Interface works slowly.
Sometimes Acronis True Image fails to open a backup. Problem with automatic backup version consolidation.
Several "Trueimage.exe" processes appear on the computer.
Scrollbar in file/folder selection window does not work.
Serial numbers of Acronis True Image 11 or older are not accepted for the product upgrade.
List of known issues
Universal Boot Media does not see Windows 7 recovered from a specific image.
It is impossible to recover data in the disk mode from a sector-by-sector backup of an SSD drive to the same location.
File exclusion by mask doesn't work in the Clone operation.
The backup creation date is displayed truncated for a nonstop backup created a day before.
It's difficult to navigate through the folder tree when creating a file backup and using a small or medium screen resolution.
..........................................................................................................................................................................................................
So from us unpaid 'Beta Testers' seems the software may at last be usable, still puzzled how one or two on here missed out all on this, I suspect there are still some issues to sort with this version though.
That's a long list of changes, some of them pretty basic.
Sort of rules out the notion that all of the faults were down to defects in users' PCs, or that it had anything to do with Acronis's failure to test the original release on enough configurations to rule odd quirky systems. Then again, that was never a tenable excuse, given the variety of complaints.
Interestingly, this release has also fixed one problem not on that list, corrupt displays. And it wasn't just me that got that one.
The screen issue was my original ticket with Acronis support - it kept leaving part of the previous screen on the new screen ... as you say never got a mention on the list ... perhaps these on their fix list were the ones they were prepared to own up to at this stage of the proceedings :o)
Well I just missed the "Silver Bullet". Not sure what is wrong with me.
As mentioned in my previous post yesterday, I decided to give version 2105 another try while setting up my new HP Envy 700. Everything went really great last night. Did two backups with validations and then did one more today with validation after populating my new system with most of my applications etc. Even made a 2015 recover disk. Things were going great.
Then I decided I better make sure that 2015 is as good at restoring as it seems to be at backing up. Ok, I take a deep breath, decide to try and and restore from the desktop with the 2015 slick new interface. Click restore, and it's beautiful. It did all the things it should do, telling me it had to reboot etc. Computer reboots , Acronis starts to load for about 3 seconds and suddenly a solid black screen and nothing happening. No churning from computer, no sounds, just pure black silence, nothing. Needless to say I was really pissed.
Ok, I wait for about 5 minutes. seemed like 5 hours and decide to reboot again, hoping that the black screen did not affect to my C drive. Wrong!! I get a screen with some whirling propeller line , etc. waited for several minutes nothing. Reboot again. Nothing.
Then I decide to try and boot from the 2015 boot disk. That worked OK, until I realize that the drive with my backup is not listed. All my drives are internal to the computer (sata 3's). I retry several times hoping it finds the drive. No go. Now really concerned.
I then decide to try my 2014 disk. It worked perfectly. It showed the backup drive immediately and the rest was just routine. After I write this post I will be removing 2015 for a while and continue to use 2014. Thank God for 2014. I know that restoring always has it risks and I have done it a lot over the 6 years with Acronis with probably more than a 95% success rate, but 2015 is just to risky at this point to use. I was really disappointed because I like the interface of 2015 much better for my use level, but I don't trust it. Had the 2015 disk worked I would not have been as concerned because I know that restores from the desktop are iffy at best. My confidence in 2014 has never been higher.
Jim
Thanks for the update Jim -- think I'll stick with 2014 too.... I did try EaseUS, but on the restore of a Home Inventory program as a test, when I came to load the Home Inventory program after the restore the program threw up some errors and would not load, so I restored the same program with an ATI 2014 backup and the program worked a treat.
I did try Paragon as well, but found it overcomplicated for my type of use.
The whole point of Backup software is to have the confidence of a Restore when required - like you, I've used 2014 a few times without many issues.
With this ATI 2015, to try and use this program even to create a Backup was a challenge for me initially, before they sorted the screen problems out for me a while back with another Beta version , this does not inspire one with confidence that the Restore is going to work.
@James,
Restoration of an OS drive/partition should be started from the recovery media, not from within Windows. With Windows running the reboot into Linux can be problematical.
There appears to be a problem with many users with this builds recovery media in seeing some external drives. I still haven't finished experimenting with my setup on this issue.
Interesting your point about starting restore from the recovery media. . . .just today (Oct-26-2014) on a W7_X64 (i7-2600 w/16gb Ram and a 256GB SSD) I started the recovery process from the Windows Desktop Interface that I had booted into, and the recovery executed without issue. The machine restarted itself into the ATIH interface and recovered as requested. . .from an image on a secondary internal drive.
Of course I was using ATIH-2014 . . . .since I still have no confidence in ATIH-2015.
Just yesterday though I did set up back-ups using ATIH-2015 (latest build). I created an OS drive, a data drive, and critical files back-ups. All run on multiple days creating redundant images. I will test them all by the end of this week . . . fingers crossed.
One thing for sure though is the latest build for 2015 has made huge strides . . . .although still some issues to be worked out!
Just chiming in, I am experiencing pretty consistent program not responding problems, too. Usually requiring a forced shutdown or even hard reboot since Windows 8.1 often hangs at the "Restarting..." shutdown screen.
I've been an annual customer since 2012 and have used Acronis TI since 2010. This is the first release that has had any stability issues whatsoever. This release (6055) is too unstable to use. If they don't have a stable release by December I will probably ask for my money back and go back to 2014 (which unfortunately doesn't do GPT Dynamic Disks) and wait until Acronis TI 2016.
Hi to all.
I'm very disappointed, Acronis sell to us beta version and we are beta testers for nothing.
GOOD job development and marketing teams.
Before 6055 version product was alfa version (try to do same trick on Mercedes or BMW cars).
Why this is "new" version cannot backup when Outlook is opened ??? (2014 did that), why removed log?
I was happy with 2014 version and made mistake when purchased this "new" version for my 3 computers.
Wife computer is still with 2014 version and I'm still alive yet :)
Development team please make new product BETTER then previous.
And if this possible - I will asking for money back.
Sorry for my ugly English.
Just installed 2015 on dell xps 8700 running windows 8.1. It is unusable. Non responsive during backup. Also the clone to SSd did not work. lots of errors. Used the Samsung software that came with the drive with no problems. Been a customer since version 8. Not very happy.
I have used the 2009 and 2011 versions with no issues at all (one on an XP system and the other a Vista Home premium system) and I have never had problems with creating backups or the program becoming unresponsive until now with 2015 and this windows 8.1 (64 bit) home computer.
I have been trying for hours to get it to create a backup and I have waited for up to 20 minutes and it never starts the darn backup.
I do not get any black screens but after a while I clicked to view the task manager and realized the darn program is unresponsive.
I have always created my backups to and external hard drive connected to a usb port with no problems at all. I have even tried creating a backup without selecting any of my normal options and still the program becomes unresponsive.
How am I supposed to create a backup with this new version when it keeps becoming unresponsive? It even becomes unresponsive when trying to create a system report
Forgot to mention that the build of my Acronis True Image 2015 is 6525.
Lisa,
First try running a repair install of 2015, it may not have replaced a previous versions files correctly.
After that if the problem still exists check that all your motherboard drivers are up to date and most importantly the video driver. The next thing to check is if you have any external drives attached when starting True Image, if so temporarily disconnect them and see if TI bursts into life, in addition try the same with any external hubs and fingerprint/SD Card readers.
I have an even bigger problem. It simply will not run except occasionally once right after install. on Windows 8.1 64 bit after recent Windows updates. I also keep losing the launcher. If I restore launcher it tries but never starts. Once I even had to restore from the boot disk. This version is simply an unmitigated disaster. About as close to a scam as you can get.
Guess I will not be able to use it anyway because it no longer installs, says cannot find some VC80 file.
What a joke. My whole record with every Acronis since 2012 has been nightmarish. Too bad because when it works it is great. It has also restored my system several times. I certainly would never trust my life to this.
I have soooo many problems with TI2015 I don't know where to start.
If I finally get it to backup (which takes a lot of restarts and patience), I get this email log...
"PCX Task completed successfully."
... but if I look down the log file, I see this ...
49 Warning 10-12-2014 22:31:10 Cannot access backup file \\MyDiskStation\PCX\PCX NAS_full_b17_s1_v1.tib. Please ensure that you entered the correct credentials for the network share.
50 Warning 10-12-2014 22:31:10 The initial full backup version is not accessible at the moment.
51 Warning 10-12-2014 22:31:10 Access to the file or folder is denied.
52 Warning 10-12-2014 22:31:10 Username or password is wrong (I translated this line from danish to english)
So the task is successfull eventhough it can't backup to the location????
And btw the credentials I provide is correct, so I don't know why it says otherwise.
This is on my Pc - my Mac versions keeps saying theres a new version eventhough I installed the update.
Is the guys that develloped TI2015 the same as in previous version? This version is so unstable.
Ti2015 can be wrapped up by 4 letters .... S I G H.
Morten,
Despite the error messages, does the image file get made?
Will it validate?
Is it mountable and if so does it look correct?