Nonstop Backup Turns Off
ah...ok....how did you do that.....
I just noticed by usual midnight crash didn't happen. Actually last few nights crash of ATI was about 11:30 and 11:45pm instead of midnight..
Tonight... its way past crash time and didn't. It is doing regular backup now but the icon for NS says turned on.
Did they do a fix and it called home silently to get it?
Or is Charles Ling (prior post) and I just dreaming.
I can only repeat: I didn't do a thing. I suppose I am witnessing a miracle of self-repair. Everything is continuing to work, it seems.
It doesn't shut down every night. It's every few nights for me.
Well...so much for the self repair idea.
Exactly 12 am crashed just now after 2 days of not crashing.
2 error boxes come up - not long enough for me to write down what they say one about some service shutting down and than the popup comes up saying Acronis instant backup (or something like that) is turned off.
Dave,
If you look in Windows Event Manager you should see some error entries.
Right click My Computer, select Manage - Events are in the top part of the panel.
Look for any Acronis and Service errors.
Yes.. and the offending program is what the error pop up as I recall refers to. I had sent this to tech support long ago with more log info as they requested.
at 12:00:19 got:
Faulting application afcdpsrv.exe, version 1.0.0.3517, faulting module afcdpsrv.exe, version 1.0.0.3517, fault address 0x0006b3b7.
And in systems:
12:00:35 (midnight)
The Acronis Nonstop Backup service service terminated unexpectedly. It has done this 1 time(s).
Maybe a clue or not:
I am also getting frequent Volume Shadow Copy errors which prevent at least one other program from backup of open files (Connected on Line now Iron Mountain). The problem with the VSS seems to have started about the same time as the True Image crashes. I have tried to set the service back and forth either manual or automatic started it etc but doesn't keep it going. Not sure if related or not... I might think the VSS problem may be the cause of the ATI problem except so many others are reporting the ATI problem I assume not caused by the VSS issue... or ATI is causing the VSS issue.
But at other hours the VSS error comes up without ATI crashing... it only crashes at about 12:00
This was at 11:44:06 but get every few hours or so... maybe when ATI is making a backup till crashes at 12:00 but can be sure cause and effect.
Volume Shadow Copy Service error: Unexpected error GetVolumeNameForVolumeMountPointW( \\?\Volume{f9609378-219c-11df-9392-00248ca1e2e8}\, ...). hr = 0x80070005.
Nothing else at this time span or relevant in the event viewer
I've got NSB disabled at the moment. On your system does NSB show any dependencies?
I think the clue is in VSS reporting a mount error. This sounds like a possible filter problem in registry, but then this midnight thing, it has been a TI problem before in TI 11 I think, in that the scheduler had problems with tasks aimed to run at midnight. Could be a bug that has come back to bite or byte, though I think it was fixed in TI11.
>On your system does NSB show any dependencies?On your system does NSB show any dependencies?
I'm sorry.. how do I see if it has ?
Looking in Properties of the .exe file... don't see..have no idea where to look :(
David,
Open up Windows Services, double click on the Non stop Backup service, click on the tab that says Dependencies - a delay while it thinks about this is normal.
To get to Services - hit Windows button + r then type in services.msc, press enter.
You can also stop the service here, naturally that will also stop NSB, but if the VSS continues to fault, then at least you've narrowed that problem down to either VSS has corruption somewhere or the Acronis registry entries might have upset the drive filters entries.
What OS are you running?
BTW ATI is set to run other than NS at 1:00 AM every day not midnight. In fact it is running now and shows started or last run time today at 1:00:02AM but has been very slow. It is now 2:10AM and its kind of stuck a long time on 67% complete and doing incremental on not that much data. It think it will complete ok .. eventually.... but far slower than I think it use to be
It maybe "sticking" on an open file...
OK it did complete. it was the consolidate back up that took so long, started at 1:37 and completed at 2:30 with operation has succeeded...
Ok found it.
Acronis Nonstop backup in Service (local) is on automatic and no dependencies (in both windows - depends on or others depend on it....
Another reason I think its ATI causing the shadow service issue is I've used connected on line as offsite back up like for 15 years and never before had it warn me of errors which relates to the Shadow services until ATI also started crashing... but of course can't tell for sure which is the cause or result.
Oh well. It's stopped working again. Self-repair was followed by self-destruct.
No dependencies, by the way.
Working again! It had turned itself off. I should have discovered that more quickly.
The is a file cfg file that needs to have an edit made to keep NSB's working. Support can tell you where the file is.
Hi Rick-
Thanks for jumping in here.
I am not sure what your post means: are you saying that you were experiencing this problem (NSB keeps terminating) and that support resolved it by having you modify an acronis .cfg file?
Would you please clarify?
And if you could also provide the path and filename with the change made, I suspect many of us following this thread would appreciate it
It's happened again. looks like it corrupted the database. Logged out just before midnight last night. This morning logged in and it right away said it was turned off, but the icon stayed. So I tried to turn it back on. Went right back off. With the exception of the first time this messed up, rebooting worked. This time, Got the the login screen, but when I tried to log in, it got stuck at the welcome to windows screen. Would not finish and keys did not respond. after a couple minutes I had to hit the hard reset. Picked normal boot and this time got all the way in. NSB did it's prepairing bit for a short time, then went back to off. Now I can't seem to turn it on. When I try to browse, I get a pop up with
Can not read from storage.
Event code: 0x00D60007+0x000003E9+0x001703EE
When I clicked on the storage drive I had the option to remove or cleanup. I tried cleanup and get the above. Basicly, it has screwed up the backup AGAIN. Based on the first time this happened, I had to remove it which deletes the backup and then start over. What's the point in having continous backup if it keeps self distructing. NSB is why I decided to go ahead and buy Acronis. The main feature I paid for is defective. It doesn't work!
You guys say the problem is deeper then you expected. Do you even have a clue what the problem is?
It might be helpful if those who are suffering the 'midnight' problem could perhaps post their timezone as related to GMT or if you prefer UCT/Zulu (all the same thing really).
This might then pinpoint a specific time at one or more servers in regards to either Moscow or a US time zone.
I set the NSB service to restart automatically after 1 minute per an earlier post in this thread.
For me, NSB crashes within minutes each time it restarts (does not seem to be time-of-day related). Running Vista 64 SP2
I fail to see how the time zone would matter. The computers do things based on local time. So it only matters that the computer thinks it's midnight even if it's midday. My TZ is -7
My thought is, that if a server somewhere is playing up, then seeing what the GMT time is - allows a relationship to be easily drawn to either a geographic area or a specific server at a specific time.
As an example - I'm seeing this post at approximately 6:22 am in the morning you will be seeing it 'yesterday' 17 hours before - Moscow will be seeing it as 23:22 yesterday. I'm in the Australasia region - if I just wrote - it happens at 6 in the morning, and you then wrote it happens at 6 am for me too - then we actually have no relationship apart from the magic figure of 6am. OTOH if you were to say it happens for me at (whatever 17 hours ago is) and I'm lurking in the Pacific side of the US - then we have a relationship - as for those outside a country it is easier to relate these differen time zones to GMT etc - this is why I suggest it might be helpful.
Of course it could be one big wet fish being waved at a full moon, but I thought it worth a try.
For what it's worth - my ABR10 , insists on telling me that schedules should run either 3 hours or 3 hours after the time I schedule - and even though they run at the correct time - they don't displays this in the scheduler - local time, wot's that then? (sic)
Miracle cures and time related problems aside - the problem I have is that Non Stop Backup (NSB) started on the 14th December 2009 and seemed to run OK until 10th February 2010 when it stopped. I can now restart it for about one second before it stops again. I've had no Acronis backup since this date. I bought Acronis True Image Home 2010 for the Non Stop Backup feature and then I intended getting the Plus Pack so I could clone my machine to new hardware - sounded like a great feature. Ha! I notice they are currently bundling the Plus Pack feature with the main software. Given the current state of affairs and reviews, is any body daft enough to be buying any Acronis product?
I think the timezone issue is a good question ..
I am also -7GMT (Mountain Standard now = Pacific Daylight since we do not go on DST in AZ).
We didn't change time relative to GMT and stayed at midnight lose NSB.
Might help if any change for those in the U.S. that did switch to DST about a week ago.
I'm also in Az
Ian Tyler - My experience is simlar to yours. I was running NSB with NO problems from around Jan 9th with True Image Home 2010. I upgraded to Acronis Backup and Security 2010 Premium on March 3/10 because I also wanted the online 250GB backup.
March 13th, afcdpsrv.exe started with the "Application Errors".
I suspected that it was related to the online backup running at the same time, but until now never did the analysis of the dates. I did not have online backup running fulltime until around March13th.
Anyone else experiencing NSB failure also running online backup?
Well... I have not defraged in months and still have the problem.
I turned of windows Scheduler for defrag and nothing else would trigger it. Infact, it started going down, more when I turned off auto defrag.
Whew, I dont know what to say about this one. Did you perform the uninstall and reinstall? TI keeps some type of indexes and I found it best to do a complete uninstall and reinstall. When I simply turned of the defrag processes, I continued to experience TI turning itself off.
For the moment, NSB keeps working well after I performed the procedures I documented above.
Personally, I don't have defragging as a scheduled task. My backup file times show that NSB turns off right around midnight CDT.
Sorry, but posting what you thought you did to solve a problem via a third party company's piece of software does not solve the root cause of an inherent problem. What else it is not doing, or doing that you haven't seen (my learned lesson from recording fighter aircraft mission computer data)?
Suggesting a fix without understanding the root cause of the problem is unprofessional and irresponsible.
This is a forum, not the official Acronis hotline.
If, after several months of not getting any productive feedback from the vendor, someone shares what helped him with others, I am very pleased about it. It does not mean that we are not expecting a fix from Acronis anymore.
Personally I agree that the issue might be related to defragmentation. My NSB actually worked for weeks. Last Wednesday the scheduler for defrag kicked in and the NSB problems started immediately. I have done the suggested procedure (without deinstalling/installing) and so far it works again.
But all the moaning is useless. I am still waiting for a committed release date for the fix from the vendor.
Michael
OK, as I posted my comment, the Acronis forum went off line - so imagine the post below appeared before Michael's.
Tom,
Sorry, but posting what you thought you did to solve a problem via a third party company's piece of software does not solve the root cause of an inherent problem.
I'm afraid I disagree with your conclusion here. If you are referring to Richard Ori's post, then he didn't use third party software to possibly (he does say think in his post, leaving room for doubt!) solve his and others problem, he changed Microsoft's scheduler settings. In Window's 7 the defragger is scheduled to run every third boot by default. - Note disabling the Task Scheduler entry may not stop it actually running, it might need a registry entry as well. - He stated that he also has Nortons installed which also initiated a defrag. It is known that defragging any partition/drive, will cause TI to either create the next image at roughly the same size as an initial image, and as far as NSB is concerned can cause it to go out of wack, especially if backing up whilst a defrag is taking place.
The TI scheduler is a little temperamental, it has been known to not like tasks beginning at midnight when the clocks move forwards or backwards. It hooks into the RPC Microsoft Service as does Windows Defragmenter and most definitely any Nortons/Symantec product. Symantec products are/were notorious for interfering with other software due to their enthusiastic use of the MS COM process introduced with W98 - so here we have a trail that might be narrowing down to a common service that TI and other utilities use in common and possibly at the same time. We might be having a race condition, in which all bets are off as to what software does what and when.
As so many things on a Windows system rely on not only MS DLL's, but also those that embed themselves into the system on program installation it is possible that even if Richard's fix works him and a handful of others, there could still be other causes for other installations.
What else it is not doing, or doing that you haven't seen ?
Whilst this is a pertinent question from a complete debugging point of view, if Richard's and others systems begin working with this 'fix', for them it probably isn't doing anything else nefarious behind the scenes. In fact that question can be asked for all software - just because it doesn't display a problem doesn't mean there isn't one waiting to pounce. As TI (hopefully) isn't going to be used in airplanes, cars or embedded medical equipment it won't come under the high reliability software standards, not will it use the approved compilers or software structuring approach that you might have been used to.
Suggesting a fix without understanding the root cause of the problem is unprofessional and irresponsible.
Umm, is that in response to an Acronis response, or posters trying to be helpful?
I'm throwing in the towel ⋯ on Nonstop-Backup, too hinky. It may turn out to be a "tarper".( A "tarper" is when the President of the company goes to a convention and is persuaded into buying a new "machine". After it arrives and despite best efforts refuses to work properly, is moved to a far corner of the warehouse and a tarp is thrown over it.)
I'll monitor this thread in hope that my dire prediction proves wrong. Go Team!
Folks⋯it's looking more and more like a "tarper" every day…
Thank you for your eloquent and well thought out response. It will take me a while to digest it. In the mean time, I can say that my last comment is not a reply to an Acronis response, but a warning to users to leave the problem to the people who make the product. They understand it better that we do, but all info / symptoms reported to them assists in resolving the problem.
Leave it to the owners of the problem, like Toyota. I'm fighting the same battle on an aerospace project. Too little actual intel not enuf supporting data.
Mine's been working fine for the couple of months I've owned TI Home 2010. Now it's stopped and will never turn on again. When I open Time Explorer it hangs for a few minutes and then says it can't find the storage (even though I have a Windows Explorer window open in my "Time Explorer Storage" folder right now, and the drive letter and path haven't changed, and it contains all my cdpX.data files).
I'd better send my data in and start another ticket (I already have one open because the recovery boot discs don't work either).
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:(
With so many people disappointed with non - stop backup its obvious it just is not reliable. I've been using Acronis for years, and must say in the past its saved data when disks have gone down however with the latest versions I'm getting increased problems. The latest with non stop backup, well it just doesn't work! Simple as that. I'm using it with XP Pro and recently on the advice of Dell I reinstalled the operating system and guess what - it still dosnt work so I've turned it OFF. Now I've got another problem where Acronis wont backup. I'm getting a message, File Level CDP Manager has encountered a problem and needs to close' and it appears its due to Acronis. With a new Dell (Win7) being installed this week I'm afraid to install Acronis. Comments in these forums that Acronis is causing problems there is the final straw. Personally I think Acronis have gone too far, too clever by half and now far too complicated. Perhaps its time to go back to a basic Acronis THAT WORKS!!
Perhaps its time to go back to a basic Acronis THAT WORKS!!
Acronis True Image Version 8 (Build 937) - 'Does what it says on the tin'!
I'm using it with XP Pro and recently on the advice of Dell I reinstalled the operating system and guess what - it still dosnt work so I've turned it OFF. File Level CDP Manager has encountered a problem and needs to close' and it appears its due to Acronis.
Yes same here. And sometimes not at midnight but at different times same shutdown with XP.
I installed build 7046. Rebooted. NSB still stops. I restarted it and Windows immediately crashed. WinXP, latest release. Rebooted and tried again. Still stops after several minutes. Same as before.
I installed build 7046. Rebooted. NSB still stops. I restarted it and Windows immediately crashed. WinXP, latest release. Rebooted and tried again. Still stops after several minutes. Same as before.
Maybe Acronis' idea of an April Fools' joke?!!? Check out the release date...
I installed build 7046. Rebooted. NSB still stops. I restarted it and Windows immediately crashed. WinXP, latest release. Rebooted and tried again. Still stops after several minutes. Same as before.
Maybe Acronis' idea of an April Fools' joke?!!? Check out the release date...
Having said that though, there's no mention in the release notes of NSB actually being fixed in this new build!
Having said that though, there's no mention in the release notes of NSB actually being fixed in this new build!
Yep, as Oleg told us here in March: "We are working on the issue, the exact reason of the issue is deeper than we thought previously. Our developers promised to fix it for the current version, i.e. for Acronis True Image Home 2010. Probably, we will be unable to include the fix into the nearest released build."
So basically we got what Oleg promised. This also means: ATIH2010 was and still is a big disappointment as nonstop backup (probably among other things) still doesn't work. But we should take them at their word and expect a fix still in the 2010 release, hopefully with the next build... maybe in another 6 months?! Oh my god... did I really pay for this software? I must have overlooked that sticker saying "October 2010 option: pay now, delivery later - maybe."...
Hello all,
Thank you for posting your question.
Build # 7046 doesn't contain a fix for Nonstop backup malfunction. Our developers are working on the issue now, unfortunately, the nature of the malfunction hasn't been identified yet.
The only way to make Nonstop backup functional again is to recreate Time Explorer Storage from the scratch, probably, it will work.
The malfunction is caused by the cdp.metadata file corruption (this file is located inside Time Explorer Storage), if you recreate Time Explorer Storage, the file will be renewed.
We awaiting for RDP session, one of our forum community members agreed to provide us with it.
If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Hello all,
Thank you for posting your question.
Build # 7046 doesn't contain a fix for Nonstop backup malfunction. Our developers are working on the issue now, unfortunately, the nature of the malfunction hasn't been identified yet.
The only way to make Nonstop backup functional again is to recreate Time Explorer Storage from the scratch, probably, it will work.
The malfunction is caused by the cdp.metadata file corruption (this file is located inside Time Explorer Storage), if you recreate Time Explorer Storage, the file will be renewed.
We awaiting for RDP session, one of our forum community members agreed to provide us with it.
If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
We all know what software, hardware, firmware, & vaporware are.
Perhaps Acronis True Image Home 2010 deserves a new category.
I propose quiverware.
That is to say. its full of "errors".
I hope that this small amusement does not deter the programmers and developer who are working to get this thing fixed, but serves as a lesson to all marketers, accountants, project managers, account executives, &c., about the importance of testing fully before release.
Hello all,
...The only way to make Nonstop backup functional again is to recreate Time Explorer Storage from the scratch, probably, it will work.
And how do we do this without an uninstall/reinstall?
And will recreating the Time Explorer Storage affect the online backup?
Sam,
De-activate the NSB function, delete the hidden TimeLine folder -re-activate NSB.
I haven't tried, but instead of deleting the whole folder you might be able to just delete the metadata folder in the TimeLine folder.
The OLB information is not held in this folder.
I recreated Time Explorer Storage from scratch as suggested by Oleg and restarted NSB. As soon as the computer clock next reached midnight, NSB stopped again. There was no way to turn it back on again other than rebooting. It's seriously broken.
I can't imagine anyone involved in this fiasco is much interested any more but here is my last post:
After experiencing the "NSB stopped" phenomenon since early Feb I was asked to update to the newest release and delete all my old NSB storage area. I did this and NSB started OK and in the end created many GB of backup. But it stopped within a day and when I restarted it my Home Premium Vista (fully updated) system "blue screened" for the first time ever. I eventually got it to reboot and restarted NSB. It stopped again after about 12 hours. I didn't try to restart it. I'd had enough. Some time later I found my machine with the dreaded blue screen of death again.
I have finally totally uninstalled all Acronis products.
This is the END.
Bye Bye all - I wish it had been a happier relationship.
Just because NSB does not work as expected is no reason to uninstall ATI 2010
All the other backup options work perfectly as does the recovery when you need it.
NSB is great for instant restores on deleted files but if you have scheduled daily backups of your documents then it is just as quick to restore
I am prepared to wait a little longer for a fix for NSB for now as it is a nice to have not an essential backup tool.
Just my pennies worth!