Nonstop Backup Turns Off
Hello all!
Thank you for your comments, and for sharing your concerns with us.
Vincent, Colin, thank you for your comments and assistance.
Gareth, Larry, Skip, as you know, our Development team made a significant change in the NSB architecture, and implemented it to the latest update. Mainly we've changed the drivers, so in case the NSB still doesn't work, there should be the glitch in the drivers. We can fix this, but we need to know what exactly to fix. Please gather
Please, send this information either to me or to support directly. This issue is very important for us.
Tim, have you tried the update? Does it work for you?
Marshall, I entirely understand your frustration and concern. From your messages I assume that NSB is not working for you as expected. We would like to fix it. Please, follow the instructions I've provided Gareth and Larry with Skip.
Your concern regarding support payment and threads locked are entirely understandable, and I will be glad to shed the light to the situation.
We do have free support, it's a rule. It is 30 days long, since if the product has any issues, they will appear during the first month of usage. In case the issue is still not solved, but technical support agreement already expired, we do continue to assist Customers until the issue is resolved.
I understand how locking the threads may look. But since this issue is important for us, we would like to have all the information stored in one place. Thus we lock duplicated thread with the link to the main one. Please let me know in case you find a locked thread without a reference to another topic opened - redirecting Customers to the main discussion is the main point of locking the thread.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Well all I can say so far so good.
I know it has only been 24hrs but it has not stopped and seems to working as expected.
Larry,
Have you updated any other software that might have it's own drivers - video card for example ?
When the forum hangs, the trick is to open up another tab go to the forum from there and see if your post has arrived. The hanging is normally the return notification frame from the website to your browser that tells the browser to redraw the screen, so the post is actually there, just youdon't see it on that browser page.
Larry,
Have you updated any other software that might have it's own drivers - video card for example ?
When the forum hangs, the trick is to open up another tab go to the forum from there and see if your post has arrived. The hanging is normally the return notification frame from the website to your browser that tells the browser to redraw the screen, so the post is actually there, just youdon't see it on that browser page.
What does this have to do with hanging on boot?
Yana, I ran the report, but when I tried to do a chkdsk/r (or plain chkdsk for that matter) I got a message saying that I didn't have sufficient privileges and had to run in elevated mode. How do I get to that? I'm the only one using this machine. I know some programs will have a right click and "run as administrator" option, but I don't see anything like this at the command prompt.
What does this have to do with hanging on boot?
You had some duplicate postings, which i had assumed were caused by the forum glitch that happens now and then, namely you'd pressed Save and the forum had seem to hang, so you'd pressed it again.
If not, just ignore the comment.
Yana, I ran the report, but when I tried to do a chkdsk/r (or plain chkdsk for that matter) I got a message saying that I didn't have sufficient privileges and had to run in elevated mode. How do I get to that? I'm the only one using this machine. I know some programs will have a right click and "run as administrator" option, but I don't see anything like this at the command prompt.
Gareth, you just need to right-click on Command Prompt in the Start Menu and choose 'Run as administrator'.
OK. Yana, I was able to go into security settings and run chkdsk/r. It found one minor error (replaced bad clusters in file 92846 named \hiberfil.sys). When I rebooted, however, I was still having the same problems with NSB. (Also, when I tried your link to reply to you personally I just got a mostly blank screen with a little logo at the top left.) When I went to the support page (option 4 you had given me) they wanted me to pay. I refuse to pay any more money after all the bad money I've spent with Acronis. (I'm listed with 8 programs, but one or two licenses aren't listed.) In light of this I'm back to this forum. I'm attaching the zip file that I ran as requested. I hope you'll be able to do something with this. I was just about to uninstall Acronis, have nothing more to do with the company and go with another product. This is your last chance.
Yana, FYI, here is a print screen of what I saw when I tried to reply to you personally.
Hello all,
Thank you for your comments!
Supernova99, thanks for update, I'm glad to know it finally got fixed.
Colin, Steven, thank you for your help!
Gareth, I entirely understand you concern. The link to my account got broken during the comment submission, I've fixed it. I will contact you myself via PM for further discussion of the problem.
Thank you!
Oh dear!
Looks like I spoke too soon it has stopped working again.
Back to the drawing board I think, I will try a full uninstall and reinstall and see if that helps unless someone has any other suggestions.
I will check the logfiles first to see if there is any obvious but to me it now tries to backup gets to around 40-60% and then stops.
Comments welcome
I don't know if I have an ftp server. I tried email, but that didn't work. I downloaded filezilla, but I don't know how to set it up. I used to have Outlook working, but I can't remember how to set it up. I'm an out of date database programmer, and this kind of stuff is out of my league.
I have noticed some very strange behaviour with NSB
It seems to be working properly but the icon at the top of the NSB screen is showing that NSB is turned off.
The service is running OK
I deleted a folder today as a test when I use recover with time explorer the folder is showing with a red cross and if I try to recover the contents it allow me to do it to any folder but does not give the option to just recover to the original location. It does however offer to create a new folder.
Am I the only one who has the behaviour or is this normal?
Yana.
48 hours since update and so far NSB is working. CPU usage is staying at a normal level. I haven't tried to actually restore anything yet.
I wish there was an option to pause NSB while playing a game. The test will be when I stop NSB to play game and then try to start it back up.
It still ticks me off that it took over a year to get the product I paid for working, looks like I should get a free upgrade.
Just think about it. Say you had a HDTV that was working fine and the company offered you to trade it in for an upgraded version with new features for $75. So you agreed and once you got the TV home you discovered that most of the new features didn't work correctly or not at all. You contact support several times through out the next several months only to be told that they are working on it. Then a couple more months go by and a new model comes out with those features working, you are told that you can pay for another upgrade, you tell them that the set you paid for isn't performing like it should and why should you pay to upgrade a non-working unit. Then finally after you have had the TV for a year, they come out with a firmware update that solves most of your issues.
What would you do? I would have taken the TV back to where I bought it and shoved it up the salesman's <removed> and demanded a refund. And if I had the extra money, I would go to Acronis Headquarters and give them a piece of my mind. After years a quality products, you put out something that is junk and won't make your loyal customers happy. That is no way to run a company. In the software market, word of mouth is very powerful, I work for a world wide technical company and my word of mouth stretches quite a ways. I have been in the technical field for over 27 years, so the company knows that I know what I'm talking about. I work on 5 of the top 7 computer companies products.
I'll be looking for my free upgrade to TIH 2011 or I'll switch to a company that still cares about it's customers.
Violation of TOU: Not post any material or select a username that is abusive, harassing, threatening, sexual explicit, obscene, racially or ethnically offensive or vulgar. Further violation will result in termination of access to Acronis Forum.
I'm having the same issue with NSB stopping for no reason and this thread has gone on for over a year so it's really difficult to see if any solution has been given. I guess not given some of the more recent comments. Can someone give a summary of the situation? Thanks.
*Bump*. There seems to still be some real issues with NSB, please address.
65 hours and still running. I'm running it on Windows 7 Home 64 bit. I have two 1TB Drives and one 2TB drive, all internal. First 1TB drive has Windows 7 on it with all data and programs and has 450GB used, the second 1TB drive is used as a backup drive. The 2TB drive is used for DVD storage, about 650GB, and for NSB storage. I do have an external drive also used to back up the DVD storage. This configuration seems to be working fine.
I still wish there was a pause function to make it easier during game play. I did stop NSB to test that function, in order to restart it you have to open up TIH and navigate to NSB to restart it, or create a shortcut to Time Explorer. That's why I wish there was a pause function, no easy way to restart NSB. It did restart, but took some time to prepare backup and eventually turned on.
I tested the recovery function and it worked, only small bug. The bug is that when you choose a date, the timeline spins like a roulette wheel and you click on it and get whatever time it stops on. After choosing the time, it sometimes wants to change dates and if you choose a different date you are stuck on whatever time it stopped on before, cannot choose another time unless you restart Time Explorer.
I will keep testing it for a few more days, still not convinced that it will be reliable for true data protection, that's why I still use old school back up.
Still looking for that free upgrade to TIH 2011, I could have waited a year to upgrade if I would have known that it would take a year to fix it.
Now over 72 hours in and I decided to stop NSB to play a game for 15 minutes. NSB won't start back up, it says that it isn't configured.
I'm not going through this hassle every time I want to play a game.
I'm uninstalling Acronis and using Nero Back It Up, at least that suite works and has lots more features.
I'll keep the core part of Acronis for cloning hard drives, that part still works.
Sorry Acronis, you should have stayed with your core program that worked great.
Still no word on a Free Upgrade to 2011 version. Oh well, I'll give them a few days to make it right before the negative word of mouth starts.
"Still no word on a Free Upgrade to 2011 version. Oh well, I'll give them a few days to make it right before the negative word of mouth starts."
Starts?
Hi all!
Thank you for your comments.
Simon, Threemoons, NSB issue is reported to be fixed in the latest builds of Acronis True Image Home 2010 and 2011. There were significant changes done to NSB technology, and we have made it more universal in regards to being stable in a large variety of different configurations. At the same time the developers have implemented some internal algorithms of protecting the data and system from overflowing - and Nonstop Backup may indeed stop sometimes.
Usually this happens when there is a lack of system kernel memory - which can't hold properly a large amount of data in it. To ensure the kernel memory is not overflown, Nonstop Backup detects when there is little free kernel memory left - and automatically pauses itself. Later it will make several re-attempt requests to restart automatically once the memory is freed.
So as long as the Nonstop Backup restarts automatically within an hour or two (depending on the memory), you really don't have to worry about this behavior - as it has been made especially to protect the system and ensure the most effective performance of Nonstop Backup. I can suggest you just to monitor the new version - and check if Nonstop Backup restarts automatically.
Should there still be any issues and this feature is not restarted automatically, then there might be some issue with the system configuration, and we need to investigate it further with the developers. In that case please follow the steps of this article, and provide us with the information requested.
Tim, I understand your concern and frustration. Unfortunately since the product is working, I have no legal ground for providing you with the free upgrade myself. I would advise you to contact our Management team through support regarding this question.
Please also note that Forum is not a support channel, it's a Community. Thus we cannot guarantee you an immediate reply on your requests, and advise to contact support directly in case of emergency.
Please let us know in case you have any questions or concern, we will be glad to address them.
Thank you.
Yana,
If what I have is what you call working, then I'm done with Acronis.
90% of it works, but the 10% that isn't working is the only reason I upgraded from TIH 2009.
It's a shame, years of good product then this crap. You should have stuck with your core product and sold separate additions.
Let the negative word of mouth roll on baby.
Look out Amazon, Newegg, Buy.com etc... here we come.
Good luck in the unemployment line.
Out of interest, following the above reassurances about the product being fixed, I tried the 2011 Trial again.
Downloaded and installed it but couldn't get it to run - click on any of the menu options to backup and it just stalled. I removed it and reinstalled it but exactly the same problem, wouldn't run at all (Win 7 machine).
I'm now using Easeus ToDo Backup and just used it to successfully transfer to a larger hard drive without any problems whatsoever.
It is sad that a once prime product has been reduced to a source of so much disatissfaction.
This post has been ongoing since November 2009. It is up to 423 posts.
Non-Stop backup still does not work.
I think Einstein's famous quote is appropriate. "Doing the same thing over and over and expecting different results is one definition of insanity".
After running for a couple of weeks, TIH 2011 (latest built) stopped Nonstop Backup for no apparent reason and I have no chance to restart it.
It starts up, is in preparation mode a couple of minutes and then stops again.
On top also standard file system backups are buggy:
- The option dialog most of the time becomes irresponsive and crashes the whole application
- The PC just falls asleep in the middle of a backup (e. g. I choose "Backup on Shutdown". Instead of doing the whole bakup and then shutting down, it falls asleep in the middle of the backup - how stupid is that?).
No, I will not send in more debug information. TIH is just broken and Acronis is not able to make it work again for over a year now. I just can't trust it. There are freeware apps that might not look as good but they just work reliably.
Sad - but true: Acronis TIH has kicked the bucket...
I am seriously concerned after reading so much negative commentary on this forum thread. However, I am here not to complain but to commend ATIH 2010 -- especially the Nonstop Backup (I'll call it the NSB) feature -- for working perfectly for me.
I installed ATIH 2010 (with the latest available update) about two weeks ago on my 6-month old HP Win7 64-bit desktop machine (4 GB RAM, one 320-GB WD HD and an outboard USB WD Elements 500-GB HD. I started running NSB (starting with a full system image), which has worked perfectly for me from that time to this, and then after 9 days or so of flawless operation I had a HD lockup (details not important) where I couldn't boot the system. My ISP and the HP Help desk couldn't fix the problem, though I thought they did a good job trying, so I decided it was time to try out the NSB Recovery feature. I had never done a full system backup or recovery before and so I was apprehensive. However, to make a long story short, after about 1 hour and 5 minutes I was up and in operation again, in my normal Windows environment, with absolutely no loss of data, and have been chugging along uneventfully since then.
What more is there to say? ATIH 2010 (and NSB) works as advertised and I'm a very happy user.
Frank D
One in a million Frank!
I stumbled across a program that seems to do what Non Stop Backup promises: it is called Rebit.
Has anyone tried it?
I did install a trial version and can only say the program looks good. It does only one job, which is non stop backup, but so far it does it well. The user interface is straightforward and does not crash all the time, the backup seems to run fine as well and does not get unusable after a couple of days or weeks of usage.
Not sure if I should spend the money for it, as I have already paid quite some money for Acronis.
Michael
A year ago I gave up on ATI and switched to Genie Timeline 2.x Pro. It works like a charm and does all the NSB things I expected from Acronis. They even have a scaled down version for free.
Walter
I am a happy user of Genie Timeline as well. In fact I use it for all my content backup, because NSB from Acronis doesn't backup encrypted files the way I need.
I stopped using Genie for disaster recovery though because:
- it failed to restore the MBR properly one day I needed it,
- it couldn't restore to dissimilar hardware one day that I switched from IDE to RAID on my computer.
After many unfortunate mishaps or simply hardware failure, I came to the conclusion that nothing will have a better chance than a proper disk image to save you.
The combination of the 2 is great for me.
Rebit & Genie both seem to take forever to backup, Easus is the best I've found so far for imaging but no NSB.
Here's a question about removing the storage drive while nonstop backup is runing. I run NSB to a 1TB WD usb drive. I remove the drive at night to put it in a different physical location. My questions is: do I just unplug the drive or do I first have to turn off NSB. If I try to stop the drive using the Windows "eject usb divice" icon it tells me the drive is in use, which I understand. I am running, ATIH 2010 v 7160 (latest version) on a Win 7 pro 64 bit O/S, Intel MOBO and quad processor, 4 gig ram with one internal drive and partition, backing up to the usb drive(pretty std. setup). I am asking the question because NSB creates the inital full backup but after a few days of removing the drive for the evening and reinserting the drive in the morning, NSB will not stay on. It turns on and I get the "prepairing to backup" balloon if I hover over the icon but then NSB immediately turns off and will not stay on even if I try to restart it. it restarts but stops immediately. I don't know if this has to do with the fact that I am not stoping NSB before I remove the drive or if it is just the bugginess of NSB that I have read about in many froums including this one. Any helpfull response will be appreciated. Thanks
Sounds like it might be getting it's database out of sync.
Is there any signs of it reverting to a default folder on your main drive?
I'll set mine up when i get home and see if I get the same problem.
Colin,
Thanks for the reply. No, no signs of it reverting to a default folder on the main drive. I don't think you can put NSB data on the same partition you are backing up, so it couldn't be putting it on my primary and only internal HDD. Besides, as I mentioned, the service will not stay on.
Non Stop Backup is working again for me.
I recently had to exchange my motherboard for the Intel Series 6 Chipset recall and Non Stop Backup stopped working. I deleted the backup and simply started a new one and it's been working ever since. Also, when I first booted with the new MoBo my partition backup failed. However I was able to run it manually right after and it's continued without error.
I am having the same sudden-stop issue in NSB 2011
NonStop Backup pauses and won't restart in Windows 7 Ultimate. Acronis True Image Home 2011 build 6696 . Worked reasonably OK (bar some recovery problems) for about a month and suddenly paused yesterday and I can't get it to restart. References to similar issue in the forum go as far back as 2009 and the one restart solution provided in the thread appears not work for me so I don't expect find a solution but thought add my two cents and I guess continue looking elsewhere for more robust backup solution.
Hi, anyone from Acronis have any update on this issue? Seems like this thread just died and everyone just moved on to other solutions. Too bad I didn't see this thread nor encountered the issue before I bought the software. NSB worked for me for a month before it started pausing on me.
I gave up a while ago -- decided I had wasted enough time trying various "fixes" (both user-submitted and from Acronis). I suspect there are others who did the same.
I still use the product for periodic full backups, but only because I own it. The deciding factor for purchasing ATIH was the the non-stop backup. Had I known before I purchased it what I know now, I could have saved myself $35 and a lot of time and frustration.
Tom
Well, this may not be a viable long-term fix, but I re-installed windows and was able to restart nonstop backup. This was about a week ago so there is a possibility that it may stall again after a month.
Acronis throws in TIH 11 upgrade for no charge when I upgrade to Disk Director 11
First impression, hide the good silver.
First the install wiped grub2 from a separate disk's MBR. A major PITN (or lower).
A couple of services start immediately after installation and prior to first use, even though you may never need them. nsb for one...
Hidden options with obscure names and sketchy details result in Vista's shutdown to be delayed (up to hours) with no hint of who the culprit is. Readers of this thread should have no problem divining its source, however.
I thought '10s user interface was counter-intuitive, but '11 breaks open new territory, seemingly extra-terrestial.
And good luck monitoring the backup's progress.
Second impression, lock up your daughters… …and the barn.
One could easily surmise that Acronis let go its good development team for TIH, and hired the offshore folks that MS used to design Vista… (Republic of Elbonia, probably)
This has gone from "caveat emptor" to "cave innocens"
Tarpaulin aperire… I'm going back to '10, better the devil you know, &c.
Success!
I don't know if this kind of answer to the problem has been posted before (I haven't checked the over 440 messages in this thread). Simply put, ATIH 2010 Nonstop Backup (NSB) turned itself off for no known reason on a WinXP (Media Center) SP3 machine and could not be restarted by any means from within the program itself. Out of desperation I reinstalled the program from the purchased program disc and simply restarted NSB. It worked! It picked right up from where it had stopped two days previously. I can only attribute the stoppage to the installation of Windows Updates, since no other significant activity took place on the computer. :)
I am having the same problem as well. NSB just stops at around 5%
NonStop Backup Won't Run
My wife and I both are using Windows 7 (64 bit) and True Image Home 2011 (most recent build). Up until about a week ago everything seemed to be working fine on both PCs, then all of a sudden Nonstop Backup starting giving a message saying it was paused (in actuality it was completely stopped) and would not restart - ever. I tried starting it manually and rebooting, but after it would load, it would then "pause" again. I ran chkdsk on the backup drive and it showed no problems. I have tried reconfiguring Windows 7 to allow more resources - no luck. The only new install I've done is a new printer - an Epson Artisan 50. I can't see any reason why this would cause a problem. In any event, if it is the culprit I have no intention of dumping a perfectly good printer because of some other defective software. Is there a fix for this problem yet? I note this issue has been on the boards for about two years now - what's up?
The following worked for me:
Quoted from above: "Simply put, ATIH 2010 Nonstop Backup (NSB) turned itself off for no known reason on a WinXP (Media Center) SP3 machine and could not be restarted by any means from within the program itself. Out of desperation I reinstalled the program from the purchased program disc and simply restarted NSB. It worked! It picked right up from where it had stopped two days previously."
OK, I tried completely uninstalling TIH 2011 and then reinstalled the latest version. No luck - NonStop Backup still does not run.
Is anyone still expecting this product to work?
It's clear that it's broke and Acronis have no idea/intention of getting it to work.
Better to bring back the old stable product.
Nonstop Backup Fix?
After reinstalling True Image Home 2011 the problem with NonStop Backup (NSB) pausing continued. I then noticed that I had NSB scheduled in addition to a weekly full backup of the entire hard drive. I used the edit feature and deleted all scheduled backups - including NSB (and any data that they had created). Then I set up NSB backup again and it now seems to be running fine on both computers.
This software is very irritating and disappointing. Nonstop was working fine and after downloading the last build of the software 2 6868 the nonstop keeps pausing and hasn't worked in days. What is the point of having backup software that won't backup? Every suggestion in the knowledge base or in forums will not get it to work. I've tried them all. The reason I paid for this software rather than using what came with the external hard drive was the nonstop function which is useless. When contacting support today, I was told I am 3 days after my 30 day free support so call and pay for help. Nice. I'm so frustrated if I could take the software back and get a refund I would but can't so am forced now to switch to different software. This software was not cheap and it is very frustrating to not get it to work. There are no errors in the log, no indication why it pauses and will not restart. If anyone has anything new, please post.
LindaSD (http://forum.acronis.com/forum/4580?page=8) in #449 on Mon, 2011-07-11 15:06
said:
"Nonstop was working fine and after downloading the last build of the software 2 6868 the nonstop keeps pausing and hasn't worked in days."
Linda, have you tried reinstalling the program from the purchased disc? I and a friend of mine had the same symptoms as you describe (we both have the same 2010 version of ATIH), and working together we both simply reinstalled the program on our machines, following any online update prompts, and after a reboot the Nonstop Backup began working normally again and still is. (BTW, I'm using Windows 7 Home Premium, SP1, and he's using Windows XP, SP3.) I have the feeling that it was recent Windows Updates that caused the Acronis program to stop working, and that reinstalling it reestablished the needed registry entries to get the program back to working again.
P.S. I just re-read my answer above, and just want it to be clear that my friend and I each own separate, purchased copies of the program.