Nonstop Backup Turns Off
Got it shut down...... the afcdpsrv.exe process went to 0%, did not need the gun. Found 16 cdpxx.data files on my target disc.... 14 of which were a little over 1GB.... sounds familiar. I am using AVAST AV, Zone Alarm, ThreatFire, SpyBot and SpywareBlaster (not that the latter ones probably had any role in this). Lets see whether Acronis steps up to the plate and hits a home run in the 9th inning or fouls out.
I just sent the following to Michael in a PM. I think he is the moderator of this Forum but I'm not positive.
"NSB won't run anymore. Turns on for a second or two and then turns off again. I un-installed and re-installed Acronis 2010 with the same results. I see by all the posts that this is a major problem. After all the hoopla about NSB, which is one of the main reasons I bought this software, it won't work for me after a few weeks of using it. It looks to me like Acronis doesn't know how to fix it.
Windows XP Pro SP3
1 TB external drive
Board: XFX XFX Nforce 680i LT 1
NVIDIA GeForce 8800 GT [Display adapter]
1250.26 Gigabytes Usable Hard Drive Capacity
516.30 Gigabytes Hard Drive Free Space
MICRONET FANTOM DRIVE USB Device [Hard drive] (1000.20 GB) -- drive 1
2048 Megabytes Usable Installed Memory
Intel core 2 Q9400 processor
2048 Megabytes Usable Installed Memory
Acronis CDP Version 1,0,0,3536
Acronis MediaBuilder Version 9,4,0,85
Acronis Scheduler 2 Version 1,0,0,403
Acronis Scheduler Helper Version 1,0,0,403
Acronis True Image Version 12,0,0,9064
Acronis True Image Version 13,0,0,7046"
I too have gotten a message to upgrade to 2011. Not a chance even if the NBS problem is fixed, they owe me a free copy. In fact, I not only bought a copy for my computer, I got one for my wife's computer as well. Her computer is very new and has Windows 7. So far hers is still working but who knows for how long. It took a long time to gather the coins to afford what is supposed to be the Cadillac of back up software and neither the software or the tech support is very good. Too many complaints for this to be something unexpected. They didn't do due diligence in debugging before making it available to the public. Come on Oleg. It's September 4, 2010 and the complaints keep coming. Acronis needs to make us whole or a lawsuit might yet come into play.
Unfortunately, the problem is not fixed in 2011. Although I don't see the BSOD problem many see in 2010, the automatic pausing after a few seconds is still there.
Initially I was getting the same pausing problem with nsb in 2011. Then I deleted the backup, and started again, and the problem has gone away. The only difference between the 2 attempts is that the 1st time I renamed the backup name to something of my own, whereas the 2nd time I kept the name at the default, 'nonstop backup'.
Not enough tries for it to be conclusive, but is anyone else seeing this connection?
On top of this I'm still having other issues like system freezing, and it causes my tv tuner to crash (windows 7 64 bit media center).
Guys, I think it is meaningless to post new comments here. They know they have to fix it asap.
Let's rather post our objective opinion about this great product where it really matters: on Amazons home page, as a comment for TIH 2010 and TIH 2011. We should do so until the patch finally arrives.
Michael
Michael…
It's unlikely that they will fix it. If it were possible and they were willing, it would have been fixed, at least to a beta release by now.
The signs point to inadequate testing, management indifference, marketing effectiveness and accounting realities, or some combination.
I am reminded of James Brudenell (7th Earl of Cardigan) who led the infamous charge of the light brigade into the "Valley of Death", afterwards briefly wondered where all his calvary had gone, then went on board his yacht in Balaclava harbor, where he ate a champagne dinner. Later he was received by Queen Victoria and Prince Albert where he was asked to recount his wondrous victory. No internet then, it took over a year for returning soldiers tales to find they way into general knowledge. It is ironic that the Cardigan sweater is named after him, since he was so adept at pulling the wool over eyes.
It's a great idea about Amazon, you'll find my comments there.
A fix has been found for some of the NSB problems and has been implemented in 2011. I recall though that someone has found a different problem with NSB which is now being addressed, the result of which will appear in the first update to 2011 and the last update of 2010.
The time frame mentioned here, was shortly; which I take to be somewhere between end of this month and beginning of October or thereabouts.
These are the error messages that show up in my afcdpsrv.log file:
000194731680: Code: 0x170800 tag: 0xBE4A335CC601F5D9 message: Operation has been successfully completed.
000194731726: tid=0x00001DC0>Consolidation complete with status 0x0
000194732522: Code: 0x170814 tag: 0x1D89313997B1D43E message: The item cannot be found or it is inaccessible at the moment. Code: 0x40011 tag: 0xF35F747B3B21FB0E message: The specified file does not exist.\\?\C:\Time Explorer Storage Code: 0xFFF0 tag: 0xBD28FDBD64EDB8BC message: The system cannot find the file specified
000194732522: Code: 0x170814 tag: 0x1D89313997B1D43E message: The item cannot be found or it is inaccessible at the moment. Code: 0x40011 tag: 0xF35F747B3B21FB0E message: The specified file does not exist.\\?\C:\Recycler Code: 0xFFF0 tag: 0xBD28FDBD64EDB8BC message: The system cannot find the file specified
000194886386: Slice D31B477D-64CA-43A1-BE2D-1A6611A7DBE7 is started
000194896978: Code: 0x170803 tag: 0xBE4A335CC601F5FB message: Operation has been aborted. Code: 0x1703EF tag: 0x3CA3D96EC04CD28A message: Read error or data content is corrupted.
000194896978: ArchiveApi::Operation::Execute returned error:
000194896978: Code: 0x170803 tag: 0xBE4A335CC601F5FB message: Operation has been aborted.
000194896978: Code: 0x1703EF tag: 0x3CA3D96EC04CD28A message: Read error or data content is corrupted.
000194897774: tid=0x00001DC0>Full backup complete with status 0x52
000194897774: tid=0x00001DC0>Archive existance checked with status 0x0
000194897789: tid=0x00001DC0>Stop session 8669C5F8 status 0x0
000194897789: tid=0x00001DC0>Driver session C: stopped with status 0x0
Considering the issues we have all had I don't see many comments on Amazon
In the german Amazon, TIH 2010 has 2,5 stars and 2011 2 stars.
Thats not much huh.
Acronis, I am very dissatisfied with your product, I will warn everyone from using it.
It is not possible to be unable to get this fixed within a year!
Dear Customers,
I'd like to draw your attention to this topic.
As you probably aware NSB was completely reworked for ATIH2011. The topic mentioned above provides some insight into new module technology and explains its basic functions and behavior.
This information was obtained directly from development team.
I hope it will be useful for you.
Thanks,
Andrey.
So why don't you make these changes available to those of us having a with the problem with 2010 especially if we haven't had the program that long, like a month or so. Your explanation for the change is plausible enough although the proof that it works will be when those with 2011 confirm this. As I said earlier, I purchased two licenses and still think that we deserve something better than having to buy 2011 in order to correct the problem.
David, this is exactly, what I am thinking.
Andrey, thank you for the information - but this doesn't help me at all because I bought TIH 2010 and not 2011.
And I do not want to upgrade to 2011 because I will not pay again for having my bought product work properly.
So I ask you here:
When I (and the others who got problems with the NSB in the 2010 version) download and test TIH 2011 - and it works, are you willing to give us a free copy of TIH 2011 so that we can use a product with the functionality we bought?
Andrey, I read your "this topic" material (http://forum.acronis.com/forum/14232) and find it fairly non-informative. Is the system kernel memory problem the only issue with NSB, and if so, why hasn't this been fixed sooner? After reading many topics and replies in your forum on NSB, it looks like the "development team" must be one poor engineer somewhere "out there" in the world, with very intermittent contact with customers, QA, support personnel, and forum apologists.
I finally succeeded in removing all traces of Acronis on my laptop -- no small feat. I'm in the market for some good backup software that works as claimed. Perhaps your marketing people can direct me to a suitable product?
Thank you.
Andrey,
This is ok, but there is no ETA when this will be available.
I must say I do not want to wait again one year to have this problem solved.
And what if it is still not solved at all when this version is released (as some reported when using NSB 2011)?
A statement on this thread:
http://forum.acronis.com/forum/13835#comment-42584
Says 1-2 months which is to long given the time we have been waiting for various fixes to 2010.
A statement on this thread:
http://forum.acronis.com/forum/13835#comment-42584
Says 1-2 months which is too long given the time we have been waiting for various fixes to 2010.
Sorry Andrey.
I did over look this part of your comment. If it's soon, then for me it will be a short wait but for those who have had problems way back, it will have taken longer than it should have.
All of those who have posted technical info regarding their problem deserve something special from Acronis because these contributions certainly helped you get to the bottom of the problem.
Thank you from me to all of you who are more knowledgeable than I for sharing your expertise to assist in solving this problem assuming Acronis has indeed been able to fix this.
David,
Don't apologize. I have been having problems with BSOD with this product for months and if you look at all of the related threads it becomes very clear that Acronis has no intention of fixing this issue. I would buy 2011 except I have no confidence left in the product and will actively be looking for an alternate product. It was a damn good program and I have used it for years but I guess all good things eventually come to an end. At this point I would not recommend it to my enemies.
I've got an idea. How about you fix ATIH 2010 before you roll out a new version? Ok, it's too late for this year. Maybe next time. I've never seen a product that exists to provide peace of mind perform so poorly. I can't trust the damn thing. I have to watch it like a hawk (generally finding it's stopped functioning) AND backup using other products with less features. Acronis should be ashamed of itself for promoting a new version and roping in new customers before they deliver a functioning version to their existing customers. I know no software is 100% bug free, but this one doesn't even perform its basic intended function.
Tom S
Did we have a timeout problem Tom S. or did you actually post the same item 25 times?
EDIT: I see you probably did have a time out problem. this annoying forum bug happens on a too frequent basis. If your post seems to be hanging, the best thing to do if you have a browser that has tabs, is to open up a new link to the forum and see if your post has arrived. 9/10ths of the time, it isn't the posting that is the problem, but the acknowledgement back to the browser allowing it to refresh the page. This helps to prevent multiple posts.
If you read the Acronis pronouncements you will see it stated that there is to be another build of TI 2010 to address the NSB issue.
The 2011 version has solved most of the NSB problems. Apparently it has been completely rewritten. This may or may not make it easier to work into the 2010 version.
ATIH 2010 does perform it's basic function which is to image disks to other drives. The NSB along with OLB is an attempt to keep up with the latest fad. An NSB can not be relied upon to retrieve a complete disk failure - it is not how it works, so for complete redundancy, images of the disk or partitions need to be made on whatever schedule basis the individual user requires.
Did we have a timeout problem Tom S. or did you actually post the same item 25 times?
EDIT: I see you probably did have a time out problem. this annoying forum bug happens on a too frequent basis. If your post seems to be hanging, the best thing to do if you have a browser that has tabs, is to open up a new link to the forum and see if your post has arrived. 9/10ths of the time, it isn't the posting that is the problem, but the acknowledgement back to the browser allowing it to refresh the page. This helps to prevent multiple posts.
If you read the Acronis pronouncements you will see it stated that there is to be another build of TI 2010 to address the NSB issue.
The 2011 version has solved most of the NSB problems. Apparently it has been completely rewritten. This may or may not make it easier to work into the 2010 version.
ATIH 2010 does perform it's basic function which is to image disks to other drives. The NSB along with OLB is an attempt to keep up with the latest fad. An NSB can not be relied upon to retrieve a complete disk failure - it is not how it works, so for complete redundancy, images of the disk or partitions need to be made on whatever schedule basis the individual user requires.
Yes, there was a timeout problem. I had to resist making a comment that the Acronis forum performs about as well as its ATIH software. I guess I just made that comment in a backhanded way -- couldn't resist.
As for the promise/hope that they eventually produce an update to ATIH 2010 that fixes (some of) the problems, my point was perhaps they should have spent the resources producing a working version of their released product instead of working on a new version. IF there is something wrong at the core of ATIH 2010 that prevents it from ever working as it should (meaning all the stated features work), then they should provide the 2011 product (once it works) to all the ATIH 2010 users.
Now, we'll see if this post has a "time-out" issue . . .
Tom
For what it's worth, I've been given a free upgrade serial number for ATIH 2011 due to all the problems I had with NSB in ATIH 2010. At first it seemed to be working a lot better, but since getting back from my holiday on Friday, it had paused itself yesterday when I was away from my PC and since then all I'm getting is a flashing icon in the 'system tray' (appears then disappears repeatedly) showing a red cross, indicating that NSB is paused. If I try to start it manually it starts to prepare for backing up then just pauses again.
I've got back to Acronis Support today about it so I'll see what they come back with this time!
Steven
Dear Steven,
What did you do in order to get a free upgrade serial number?
Did you contact the paid Support?
I would like to try 2011 if this fixes the problems but I will not buy it after 2 weeks test.
Because I am pretty sure then in the 3rd week, NSB would stop again (if it worked at all again).
Dear Steven,
What did you do in order to get a free upgrade serial number?
Did you contact the paid Support?
I would like to try 2011 if this fixes the problems but I will not buy it after 2 weeks test.
Because I am pretty sure then in the 3rd week, NSB would stop again (if it worked at all again).
Hi Ce,
I've never used the paid support option as NSB stopped working during the first 30 days of me buying 2010 last December! I've been in conversation with support ever since (with a gap earlier this year) to try and get a resolution, sending them log files etc. and testing things they wanted me to. Maybe they just felt sorry for me!!
Isn't the trial version functional for 30 days? Maybe you could try that out?
Hi Steven,
Thank you for your message.
Ok, but when I try the trial and it works, I am not willing to pay for the update because my 2010 version did not work most of the time.
Therefore I will wait until Acronis fixes 2010 or gives me the ok to try the 2011 and if it works give me a free key.
Hi @all,
as I posted earlier ATI 2010 NSB does not work on my Win 7 x64 system with Avira Antivir. So I uninstalled ATI 2010 completely and installed the lasted German Build 5519 of ATI 2011. The Backup is starting and for the next few hours everything seems to be ok. But then NSB switches to Pause Mode and does not make any further copies of the requested files. When I press the Start button NSB is writing more files in the Time Explorer Folder but ATI 2011 does not show these new created files in the recovery table. I send a request to the German support of Acronis but I fear that there will be no help.
Has anyone been on Amazon and noticed a trend from Acronis support.
I posted a negative review of ATI Home 2010 several weeks ago. My three complaints were the NSB issues, inability to wake a computer from sleep mode to complete a scheduled backup, and the lack of support and communication for known issues. I also noted that I thought the actual backup piece of the software was good.
I put a lot of thought and detail into my review and decided to go back to see if there were any comments posted. I noticed that there was 0 of 1 persons that found the review helpful. I noticed a comment from Yana at Acronis Customer Central . He basically said that they were valid issues and explained how they were now a much better team and working together to deliver better products and support. I then decided to look at the other reviews and noticed that all the negative reviews also had 0 of 1 persons that found the review helpful. They all had a comment from one of the Acronis Customer Central team members.
Apparently Acronis monitors the Amazon site very closely and tries to negate any negative comments as best they can. I am guessing they are much more concerned with negative comments affecting sales than they are with current customer issues. They are responding almost daily to negative posts an Amazon but we are lucky to hear from them once in a blue moon on the forum.
@Charles On the German site of Amazon ATI 2011 has only 11 comments and these comments are very bad (only 2 stars). ATI 2010 has 16 comments and 3.5 stars. As we can see the trend is negative. I can confirm this trend after installing the ATI 2011 version.
I mentioned in a previous post that I had possibly found a (free) replacement for the NSB part of ATIH 2010.
A couple of forum members PM'd me to request what software it was, so I thought I would share this with you all, if you haven't discovered this already.
Google "Genie Free Timeline"
Jonathan
Has anyone been on Amazon and noticed a trend from Acronis support.
I posted a negative review of ATI Home 2010 several weeks ago. My three complaints were the NSB issues, inability to wake a computer from sleep mode to complete a scheduled backup, and the lack of support and communication for known issues. I also noted that I thought the actual backup piece of the software was good.
I put a lot of thought and detail into my review and decided to go back to see if there were any comments posted. I noticed that there was 0 of 1 persons that found the review helpful. I noticed a comment from Yana at Acronis Customer Central . He basically said that they were valid issues and explained how they were now a much better team and working together to deliver better products and support. I then decided to look at the other reviews and noticed that all the negative reviews also had 0 of 1 persons that found the review helpful. They all had a comment from one of the Acronis Customer Central team members.
Apparently Acronis monitors the Amazon site very closely and tries to negate any negative comments as best they can. I am guessing they are much more concerned with negative comments affecting sales than they are with current customer issues. They are responding almost daily to negative posts an Amazon but we are lucky to hear from them once in a blue moon on the forum.
Has anyone been on Amazon and noticed a trend from Acronis support.
⋯
Apparently Acronis monitors the Amazon site very closely and tries to negate any negative comments as best they can. I am guessing they are much more concerned with negative comments affecting sales than they are with current customer issues. They are responding almost daily to negative posts an Amazon but we are lucky to hear from them once in a blue moon on the forum.
Charles…
When I posted my review, I was quickly contacted by an Acronis representative. She was able to provide a fix for the BSODs on my WinXP Pro system, and recommended I participate in the 2011 Beta problem.
The particulars at http://www.amazon.com/review/R240ZNW1I6YL5K/ref=cm_cr_rdp_perm
Since the thread has been going for a while and has touched on several issues, let me take a shot at summarizing the status as of 9/13/2010 (please correct me where I'm wrong -- I'm just trying to save other time in trying to sort out the current status):
- The non-stop backup feature ATIH 2010 is unreliable. It is prone to frequent stopages.
- Acronis has said they will be releasing a final version of ATIH 2010 that addresses some of the bugs. The availability date for this fix is unspecified.
- ATIH 2011 has been released. The NSB feature has been re-engineered in this release. This has led to speculation that the NSB feature may never work perfectly in ATIH 2010
- The NSB feature in ATIH 2011 doesn't work either.
- Some owners of ATIH 2010 have been provided with free upgrade keys to ATIH 2011.
- Acronis is very sensitive to criticism on sites where their product is sold (e.g. Amazon).
As previously mentioned, please correct this post as necessary.
Tom
Actually if you check the other related postings you will find that NSB not working is the least of your worries. On systems such as mine it causes the bluescreen of death when you try to re start it. In other words not only doesn't it not work, it also makes your system unstable.
Actually if you check the other related postings you will find that NSB not working is the least of your worries. On systems such as mine it causes the bluescreen of death when you try to re start it. In other words not only doesn't it not work, it also makes your system unstable.
Actually if you check the other related postings you will find that NSB not working is the least of your worries. On systems such as mine it causes the bluescreen of death when you try to re start it. In other words not only doesn't it not work, it also makes your system unstable.
This was provided to me regarding th BSOD on WinXP. It solved this problem for me>
For the first one we do have a fix: the issue occurred due to snapman service crash, and it can be resolved by updating it. In order to do it please download SnapAPI update drivers:
http://download.acronis.com/sl/blhlkcgwipekqzalifzz/support/ticket/545/S...
and run the package on the problem machine.
http://download.acronis.com/sl/blhlkcgwipekqzalifzz/support/ticket/545/…
I would add one more point - Acronis pushed out an update to TIH2011 a couple of days ago. Not sure what was in it or if it addresses the pausing problem.
Here's a thought...
If NSB doesn't work properly in ATIH2010, and does work properly in ATIH2011, then why doesn't Acronis simply provide an upgrade to those of us having these problems?
Perhaps ATIH2011 does not work properly?
I notice the last release of ATIH2010 was April 1, 2010, nearly 6 months ago. It is also April Fools Day.
OK ENOUGH IS ENOUGH! Add everything, I usually don't come close to using more than 30GBs of my 80GB SSD, and I use a separate drive for backups. But out of nowhere, I suddenly got an error message saying that my entire SSD was out of space. I looked into it and found out that the rest of my SSD was filled with temp files. I couldn't be bothered to figure out what was creating them so I tried deleting them, but what do you know!? They were being used by ATIH 2010 - so I couldn't delete them either. I was already extremely fed up with the NSB not working and causing bsods day and night, so I finally had enough and decided to uninstall ATIH altogether. But what do you know again?! The uninstall itself caused a bsod, so I couldn't even uninstall it properly. Now I'm not even sure what to do. It came to a stage where I can't do anything else but laugh at my misfortune.
It is absolutely pathetic... It has to be the most unstable software I have ever used - yes it has well surpassed Win95 itself. Coming to think of it, it is actually the most pathetic program out of all the programs that have been written so far and others still waiting to be written. This is the first time I used an Acronis product, but it will definitely be my last. Also, I hope that you guys will insist on your hidden agenda of delaying a fix for 2010 to push people to fork out more money for the 2011. That way you will leave no doubt in people's minds about what a pathetic company you are, how pathetic your service is, and how pathetic your tactics are in making money you don't deserve. Hell, I even hope you guys will never release a fix for 2010 so people will take an oath like me to never buy an Acronis product ever again. That way the company can start digging its own grave... because a company that is so incompetent that they take a whole year and still can't come up with a fix, honestly does not deserve to exist.
The good news is that the 2011 .5 release does seem to improve the pause after a few seconds problem. The bad news is that it does seem to be holding files open for a long time. If I run Firefox with TIH running, close Firefox, then attempt to restart Firefox, TIH keeps the Firefox process lock file around from the previous instance of Firefox and I get an error message from Firefox stating another instance is still running.
If I manually pause TIH, the lock file goes away and Firefox will start up.
Just as a followup - I have had the 0.5 update installed for a week now and have not seen the pausing problem I was having with TIH 2010 or the initial release of TIH 2011. As noted above, there appears to be a separate problem with files being held open a long time.
Anyone else with 2011 0.5 seeing the same?
I bought TIH 2010 in July - it worked OK for a while then I hit a Nonstop Backup problem. At one point, while it was working, I turned it off. From then on I couldn't get it to turn on again - it turned on momentarily then a second or two later turned off again. Yesterday I got a solution from Acronis through a support session which seems to work. I was told that when turned off, Nonstop Backup can fail to close completely and this makes it fail to turn back on properly when requested. I think it leaves a file running that needs to be closed down so it turns off completely. Though the support guy fixed the problem for me I didn't entirely follow his explanation except that the critical place to look is in the Task Manager>Processes. My now successfully running NSB now shows only one related file in the Task Manager: TrueImageMoniter.exe. Sorry if this is not as clear as it should be but it definitely cured the problem for me so I thought I'd put it up anyway.
The aggravating thing is there are dozens of issues involving TI 2010 and there have been for every previous issue going back to TI 6, the first version I bought. Acronis has changed tactics over the years but the basic theme has been noted all over the forums-- they crank out a new version yearly regardless of whether it works or not. As a former beta tester the issues in the release version have been known in the beta versions but every fall a new version "must be" released apparently to take advantage of the cash flow brought on by the users that just have to have the latest bells and whistles. This year has been no different.
The latest technique has been almost humorous and has been going on for a little more than a year. When it was apparent the gig was up on product quality and regular users were wise to their problems and lack of resolutions they began popping into various forums to apologize profusely about the issues and promise they would get them to the development team-- and then promptly ignore the thread for many weeks, sometimes months. This 'push the problem back' tactic has now failed them as well since there rarely have been any actual resolutions.
The beginning of the end for this company was the genius that decided that being the first versions of True Image was selling so well they needed to expand the line and in cranking out what seems like more than a dozen versions with an added feature here and there to personalize the product to a slightly different demographic they were able to bring in bigger companies (ie the Enterprise versions). Having bastardized the product as many ways as possible they made all kinds of cash but totally lost site of what got them there in the first place-- a good quality product, pretty good support, loyal customers, loyal beta testers etc and here now they sit in a quagmire of their own customer abuse and of their own making.
Acronis now seems to spend all their time playing CYA to keep the cash flowing as fast as possible. There are other products out there that work as well as True Image. I, after being totally disgusted with TI 2010 tried a few and though some of them are different in their approach and take a little getting used to the reliability is there and in some cases the price point is better. I'm not a shill for another company so suffice it to say go out and do some searches and do some trials of your own.
A couple CEO's back is where the problems started and this latest one doesn't have the solutions either, and the company is still addicted to new users and yearly updates. Maybe they can build a new company from the ashes of this one after the upcoming firestorm I suspect is already beginning. Customers, new and old are coming to the rapid conclusion this company, once great, is now a wasted investment of money and time.
Would love to know which successful alternative you've found, my search has been inconclusive and whilst my older desktops areworking with older versions of Acronis, my new laptop (Win 7) is awaiting a suitable product.
It took a while but my original problem is now resolved.
I had been using TIH 2010 with the typical NSB problems. I had a free upgrade to 2011 so I used it and then had an entirely different problem: None of my USB drives where being recognised as NTFS no matter what I did and therefore NSB could not use them.
I emailed Acronis tech support and there ensued a back and forth about trying this and that without a successful resolution. Then the support person asked for a set of log files that are generated by an Acronis utility that they had me download. A couple of more suggestions but still no resolution.
Then a phone call from Acronis support!
The tech, Ahmed, walked me through a number of things and nothing worked nor did there seem to be anything wrong with my system or the Acronis install/config. He then asked me if it would be ok if he could use a desktop sharing tool to get onto my system. I said yes. It is the type of software that only works if you login to a web service and let the other side know the temporary key and password that is generated for each session.
We had a couple of sessions where he was able to get more detailed info. He then decided that the matter needed to be escalated to the developers. So, once more I allowed Acronis onto my system, this time the development group. It did not take them very long to find the issue: a registery value left over from my TI 2010 installation that the upgrade had not modified correctly. Once that was corrected, everything worked.
Now, granted, it has only been one week since the fix, but NSB has been operating flawlessly and I am able to use the other functionality of TI 2011.
And, Acronis worked very hard to resolve the problem.
That's good news. Has anyone else here ever gotten a phone call for Acronis or even a prompt response via trouble ticket? Just wondering. I guess despite tickets, PM's and postings on the forum I've never had the honor of a phone call. I'm the suspicious type when it comes to Acronis. I wonder how many customers they figure they will get, save or mollify by making one happy now and then-- especially the folks that complain in a very public forum like the Amazon.com comment section. Not that I suspect Michael in any way of anything, I hope the solution sticks and this thread is put to rest. It's Acronis that keeps me up nights. Well, okay, it keeps me frustrated as I can't use Non-Stop backup, tried on-line backup and ended up getting a refund because it was garbage, NS Backup dumps 1 gig data files in my system 32 folder and TI 2010 causes my video drivers to crash on a regular basis.
I have on two separate occasions, one I believe documented somewhere in the forums here somewhere have reinstalled my entire system from the OS on up and still had the problems. I had them both when I ran Vista 32, Win 7 32 and Win 7 64.
It took a while but my original problem is now resolved.
I had been using TIH 2010 with the typical NSB problems. I had a free upgrade to 2011 so I used it and then had an entirely different problem: None of my USB drives where being recognised as NTFS no matter what I did and therefore NSB could not use them.
I emailed Acronis tech support and there ensued a back and forth about trying this and that without a successful resolution. Then the support person asked for a set of log files that are generated by an Acronis utility that they had me download. A couple of more suggestions but still no resolution.
Then a phone call from Acronis support!
The tech, Ahmed, walked me through a number of things and nothing worked nor did there seem to be anything wrong with my system or the Acronis install/config. He then asked me if it would be ok if he could use a desktop sharing tool to get onto my system. I said yes. It is the type of software that only works if you login to a web service and let the other side know the temporary key and password that is generated for each session.
We had a couple of sessions where he was able to get more detailed info. He then decided that the matter needed to be escalated to the developers. So, once more I allowed Acronis onto my system, this time the development group. It did not take them very long to find the issue: a registery value left over from my TI 2010 installation that the upgrade had not modified correctly. Once that was corrected, everything worked.
Now, granted, it has only been one week since the fix, but NSB has been operating flawlessly and I am able to use the other functionality of TI 2011.
And, Acronis worked very hard to resolve the problem.
Hi Michael,
Any idea which registry key it was please?!!?
Thanks
Steven
Yes - I have received prompt responses to Trouble Tickets and followup private IMs from higher level tech support.
Did they solve any lingering problems with True Image 6, 7, 8, 9, 10, 11, 2009 or 2010 you had? I've PM'd and gotten responses from Sergie, Alex and a couple others but never RESOLUTIONS. Like I said, they do pop in now and then to apologize and promise and ask for logs but as you can see all over the forum solutions are few and far between and all seem to require another investment of twenty bucks or so to get the latest update and even then in some cases the problem has been carried over to the latest version.
The prompt responses are pretty amazing, especially the ones where if you leave a bad review on Amazon they get right on it. Kind of tells you something doesn't it... and unfortunately for us annual up-daters that have bought direct from Acronis this forum is our only 'forum', so to speak.
rjbsec: Look at the "Top 10 REVIEWS" website list of imaging software for a list of contenders. True Image was listed as number one so the reviews were suspect, especially after I read about the great product support, but I instead used the list to install four and find I liked two. Being Acronis forbids recommending competitor's products I'll keep my mouth shut, but there are a couple good ones, they don't have all the bells and whistles TI has (many of which don't work). As long as TI 2010 does my basic imaging I'll stick with it while I keep snooping around for more alternatives. I'm trying one at the moment on my laptop from the same people that make the defrag software I use and it's decent-- not overwhelming. Right now TI isn't consolidating to keep my images from filling my HD so I have to manually 'trim' some out of the various folders they are stored in each day. A complete reinstall of my OS didn't resolve that issue either. I use my copy of TI 11 on my XP system with very few issues so for now I am just observing the threads that involve the issues I have looking for a solution.
Dear Alexander,
As many other users I got a BSOD during a normal backup od ATI 2010.7046-s-it running under windows 7 32bit. I have to say that even NO stop backup is stopping without any reason.
I have attached some info for you.
What can I do?