Disappearance of sub-menu of execute menu

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 1

Hello,
I've got a weird problem.
On several of my clients, the sub-menu of the execute menu disappear randomly.
I can't run a manual backup and even the automatic backup isn't working.
And the fact of cloning the backup order solves the problem.
The problem occurs on Acronis Backup & Recovery 11
Thank you in advance for your help.

mar 20/01/2015 - 09:23
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 0
Commentaires: 1379

It may be caused by antivirus. Check https://kb.acronis.com/content/46275 for possible solution (add Acronis folders to antivirus exclusions).

mar 20/01/2015 - 13:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 1

Thanks i'm goring to look at it but is there other possibilities in case it isn't that ?

jeu 22/01/2015 - 07:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 0
Commentaires: 1379

There no other well-known causes for such problem. If suggested solution doesn't help, I'd recommend to contact support.

jeu 22/01/2015 - 15:27